Kelley Cunningham Email and Phone Number
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Summary: Retired Navy Chief (ICC/SS). Experienced senior telecommunication's manager with 25 years of management experience. I have extensive experience in developing and implementing business cases for the startup of new departments, as well as products and services. Very knowledgeable in all areas of telecommunications, including network operations maintenance and management, quality assurance, P&L, system migrations, provisioning and sales engineering. Recently managed a nationwide VoIP rollout using Cisco Call Managers and Unity voicemail servers. Very strong technical background in network routing, including troubleshooting between PSTN and PRI's with CPE equipment, T1/PRI's, DS3's DID/DOD, VoIP, Class 5 carrier switching, ADPCM equipment and lite spans/channel banks. Also technically competent with the following DXC eqpt, Tellabs 530, 532 and titans, Alcatel 1630, 1631 (SMC & LMC), 1633, DSC CS1L, ECS1 and ECS DXC's. Knowledgeable in Nortel, Avaya/Lucent, Rolm and Siemens switches. I have a lot of experience with MS Project, including creating complete Project Plans, establishing time lines, line item task linking, etc. I also have experience with TBS, MS Office, Clarify, NPAC and JD Edwards. Established partnerships with all ILEC's and Telecommunication manufacturers/vendors.Specialties: Cisco, consulting, database administration, delivery, dependable, dsc, ip, leadership training, macintosh, management, meeting facilitation, microsoft project, navy, networking, nortel, pbx, personnel, process engineering, programming, project management, safety, san, scheduling, supervisory skills, swing, switches, t1, tdm, technical support, telecommunications, telephone skills, troubleshooting, upgrades, vendor relations, voice and data, voip,
Bank Of America
View- Website:
- bankofamerica.com
- Employees:
- 250057
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Vice President, Service DeliveryBank Of America Sep 2016 - PresentAddison, TexasManage IE Team, CWP Portfolio - Central & Western Regions
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Program ManagerGenesis 10 Sep 2013 - Sep 2016Arlington, TexasBank of America Lead IE PM CWP Portfolio
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Project ManagerBlackbox Network Services Nov 2009 - Sep 2016Arlington, TexasCisco Call Manager Nationwide DeploymentResponsibilities:*Contracted to AT&T to manage/deploy Call Manager and Unity VoIP deployments for one of the country's largest bank nationwide. *Managed refresh schedule for data equipment to ensure it could properly support VoIP traffic. *Created detailed task lists using Microsoft Project detailing every aspect of the project from beginning of transformation to project cleanup after cutover. *Worked with internal engineering team as well as many customer interfaces to create initial customer database to begin the conversion process. *This Included weekly customer meetings, line item tasks for ordering & delivery of equipment, installation planning and all programming requirements. *Manage all Voice and Data engineers to ensure accurate and dependable delivery of services including Metro Design Package, detailing entire Call Manager cluster build out, circuit orders and telephone number moves with all major LEC's.*Managed all cutover's as well as post cutover support helpdesk to resolve all customer issues after transformation.*Managed Major Bank Data Transformation from legacy data network to current data network/infrastructure. -
Contracted Project Manager To At&TSpherion Corporation Aug 2007 - Jun 2009Cisco Call Manager Nationwide DeploymentResponsibilities:*Contracted to AT&T to manage/deploy Call Manager and Unity VoIP deployments for one of the country's largest bank nationwide. *Managed refresh schedule for data equipment to ensure it could properly support VoIP traffic. *Created detailed task lists using Microsoft Project detailing every aspect of the project from beginning of transformation to project cleanup after cutover. *Worked with internal engineering team as well as many customer interfaces to create initial customer database to begin the conversion process. *This Included weekly customer meetings, line item tasks for ordering & delivery of equipment, installation planning and all programming requirements. *Manage all Voice and Data engineers to ensure accurate and dependable delivery of services including Metro Design Package, detailing entire Call Manager cluster build out, circuit orders and telephone number moves with all major LEC's.*Managed all cutover's as well as post cutover support helpdesk to resolve all customer issues after transformation.
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Regional ManagerPyramid Communications Services, Inc Nov 2005 - Aug 2007Operation'sResponsibilities:*Management Operations services delivery for all projects in the Southwest Region.*Project Manage all large installs within my 4 state region. I create detailed MS Project plans Including weekly customer meetings, line item tasks for ordering & delivery of equipment, pre-installation planning, technicians/SDS install and programming requirements. These include detailed delivery requirements for every aspect of the project. This includes linking items to identify any tasks in that have a potential of being missed, which allows for early resolution of issues before they get to a jeopardy status. *Manage Engineering for Nortel, Cisco and Shoretel voice services, both TDM and IP.*Project Management for all medium to large projects. *Manage all technicians to ensure accurate and dependable delivery of services, including installs, upgrades, MAC and service.*Work with many B2B customers for a wide range of services and install delivery, including
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Telecommunications Network Management-Senior EngineerAmerican Airlines May 2003 - Nov 2005Managed engineering for a nationwide PBX conversion, including VoIP connectivity to all sites. *Provided detailed MS Project plans for each individual airport pbx installation, which also consisted of connecting them to the network using VoIP across the board. *Vendor Management-worked with all AA vendors on all areas of the telecommunications network.*Managed ordering, delivery and turn-up of all circuits.*Worked with many teams to successfully convert AA headquarters, including network swing of 40K TN's.*Successfully converted AA SOC with 1,200 active users and application ports without any interruption in service to any number. -
Principle ConsultantTelecom Business Consulting May 2001 - May 2003Providing expert consulting services in all areas of the telecommunications field for many customers, large and small, local and nationwide. Performing vendor management services and evaluated customer network for cost efficiency, reliability and overall service.
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Senior DirectorAllegiance Telecom, Inc Aug 1999 - May 2001Responsibilities: *Responsible to the Executive Vice President for developing and managing all processes for the delivery of unbundled loops in major markets throughout the United States. *Developed business plan to implement the UNE installation department as it was rolled off the existing network operations.*Managed 19 major markets and remote operations teams with a team of over 120 personnel nationwide. *Increased Customer good cutover ratio by 22%, while at the same time reducing Customer MTTR to under 4 hrs per ticket.
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Senior Global Service ManagerLucent Technologies Oct 1997 - Aug 1999Operational support for all customers in the Western Region, including Bank Of America; *Coordinating and managing all new installations, as well as troubleshooting efforts between the Technical Support team, field engineers, the customer and various CPE vendors.*Directly involved with the development of the Unified Messenger application. Also involved with the development, testing and rollout of the Octel Switching Platform. The OSP is a front-ended switching system, originally designed for traffic flow in conjunction with T1's and DID/DOD.*Managed the Dallas, Los Angeles and San Francisco Operations service centers, as well as al related voice processing systems, Front end switches, DS1 and DS3 terminating equipment and all other related telephony equipment in the centers and customer prem. -
Lead EngineerMci Sep 1996 - Oct 19972nd Level DXC Support Responsibilities:*Coordinated all 2nd level support for the entire DXC network. Overall responsibility for prompt response and resolution for all corrective and preventive maintenance, and the engineers responsible for the maintenance. -
Regional ManagerOctel Network Services May 1993 - Sep 1996Operational support for all customers in the Western Region, including Bank Of America; *Coordinating and managing all new installations, as well as troubleshooting efforts between the Technical Support team, field engineers, the customer and various CPE vendors. *Directly involved with the development of the Unified Messenger application. Also involved with the development, testing and rollout of the Octel Switching Platform. The OSP is a front-ended switching system, originally designed for traffic flow in conjunction with T1's and DID/DOD. *Managed the Dallas, Los Angeles and San Francisco Operations service centers, as well as al related voice processing systems, Front end switches, DS1 and DS3 terminating equipment and all other related telephony equipment in the centers and customer prem.
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Chief Petty Officer-Submarine Ic Man- Us Navy RetUs Navy May 1980 - Jun 1993Submarine Bases InconusRetired Navy Chief, Interior Communications. proven leader in Military and civilian sector. We need more leaders and less managers. qualified Chief of the watch at sea and import Dury Chief on Trident nuclear submarines. -
Chief Of The Watch And Duty Chief Petty OfficerUs Navy May 1980 - Apr 1993Performed as the senior enlisted watchstander on watch at sea and in port respectively. My overall responsibility was to ensure the continuous operational readiness of the submarine. Other responsibilities included ensuring the safety and cleanliness of the ship and the supervision of all at sea and in port watchstanders.
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Interior Communications Chief Petty Officer-SubmarinesU.S. Navy May 1980 - Apr 1993Stationed onboard six nuclear powered submarines as an IC CPO. I was responsible for the supervision, conduct and coordination of the I.C. division personnel, as well as scheduling and maintaining records of all maintenance conducted.
Kelley Cunningham Skills
Frequently Asked Questions about Kelley Cunningham
What company does Kelley Cunningham work for?
Kelley Cunningham works for Bank Of America
What is Kelley Cunningham's role at the current company?
Kelley Cunningham's current role is Bank of America, VP - Service Delivery.
What is Kelley Cunningham's email address?
Kelley Cunningham's email address is kt****@****bal.net
What is Kelley Cunningham's direct phone number?
Kelley Cunningham's direct phone number is +181746*****
What skills is Kelley Cunningham known for?
Kelley Cunningham has skills like Cisco Systems Products, Sharepoint, Cisco Technologies, Pmo, Data Center, Voip, Cisco Call Manager, Software Installation, Networking, Telecom, Troubleshooting, Telecommunications.
Who are Kelley Cunningham's colleagues?
Kelley Cunningham's colleagues are Srikanth Goli, Sabrina Barbieri, Bhagwandas Cherka, Jayden Abraham, Stuart Wactlar, Bob Powers, Thomas Schloeder, Mba.
Not the Kelley Cunningham you were looking for?
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Kelley Cunningham
Director, Division Of Violence And Injury Prevention, Ma Dept Of Public HealthBoston, Ma7samaritanshope.org, dta.state.ma.us, tahari.com, verizon.net, gmail.com, yahoo.com, optonline.net3 +178184XXXXX
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Kelley Cunningham
New York, Ny3gmail.com, cfgnyc.org, waterfrontalliance.org4 +164682XXXXX
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1gmail.com -
3hr1.com, hr1.com, hr1.com
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