•Increased sales by 35% in 1 month by improving customer experience through new hiring and training practices which created a high-energy environment and increased the quality of service and products for a small retail client. •Increased efficiency and efficacy of all operational processes including scheduling, hiring, training, and general H.R. and business policies which resulted in cost and time savings for ownership.•Successfully sourced, recruited and onboarded 189 new staff for an infrastructure construction client.•Successfully created and implemented a new hire referral bonus plan for an infrastructure construction client.•Successfully created and implemented new agent orientation for call center client that resulted in a 40% increase in first-day attendance rate.•Successfully sourced, recruited, and hired 200 client service professionals for call center client.•Successfully career coached 18 clients leading to 3 promotions and 10 new career transitions.•Successfully created recruiting workflow for internal recruiters of telecom construction client.•Provide consulting services and serve as informal human resources for small to midsize businesses.•Support business transformation and performance improvement through results-driven strategies and streamlined business processes.•Orchestrate implementation of customized coaching, organizational transformation, training and development, and talent acquisition plans end-to-end, from needs assessment through integration.•Connect and develop relationships with business leaders to elicit current challenges and understand desired outcomes. •Coach business leaders from various industries to grow in vision casting, leadership, strategic priorities, and developing a culture of care in a team environment. •Provide career coaching sessions to students and individuals on skill identification, career path, resume development, LinkedIn profiles, interview prep, and self-awareness.

MasTec Network Solutions is a division of MasTec that provides comprehensive services and turnkey solutions required to design, build, optimize and maintain telecommunications networks.•Hired over 1500 Infrastructure construction, telecom, and installation employees in 15 states including Puerto Rico. •Created and implemented a new recruiter training manual.•Mediated and implemented conflict resolution strategies.•Created interview outcome guide for managers.•Successfully recruited and hired over 1200 Tower crew members, meeting and exceeding our goal by 4 months as part of the tower augmentation special project team.•Recognized by the Regional Vice President and Regional Director of Operations for attracting top talent and increasing retention. Recognized by New York Site Managers for attracting top talent.•Developed leadership development training module for new Field Technician Supervisors.

•Revamped and implemented highly collaborative Career Development services for students andalumni including 1:1 and classroom career coaching, career fairs, and employment opportunities.•Led 20-25 individual career advising appointments a week for students and alumni. •Successfully relaunched the career certificate program for students and graduates.•Exceeded year-over-year goal of 70% placement by 5% while establishing new Career Development presentations.•Recognized for programmatic placement achievement in the region. •Recognized for the highest percentage of job orders created.•Led planned and executed yearly graduation ceremony.

MasTec Advanced Technologies is one of the largest DIRECTV installation and service companies in the United States, serving over 200,000 customers each month in single family homes or local businesses.

MasTec Network Solutions is a division of MasTec that provides comprehensive services and turnkey solutions required to design, build, optimize and maintain telecommunications networks.• Hired over 1500 Infrastructure construction, telecom, and installation employees in 15 states including Puerto Rico. • Created and implemented a new recruiter training manual.• Mediated and implemented conflict resolution strategies.• Created interview outcome guide for managers.• Successfully recruited and hired over 1200 Tower crew members, meeting and exceeding our goal by 4 months as part of the tower augmentation special project team.• Recognized by the Regional Vice President and Regional Director of Operations for attracting top talent and increasing retention. Recognized by New York Site Managers for attracting top talent.• Developed leadership development training module for new Field Technician Supervisors.

Project Management firm, that manages projects worldwide in the areas of industrial parks, hospitals, and housing.

•Created Technical Multi-Year Internship Program.•Implemented online training application as the university learning management system.•Created and implemented the university technical onboarding process.•Created and orchestrated the IT staff training and recognition professional and technical development program (STAR).•Created and Orchestrated IT management coaching and leadership development program for over 180 IT staff members.•Created and Facilitated IT Security Awareness training as part of New Hire onboarding for Faculty and Staff. •Served on the Institutional Review Board (IRB) for human subjects as the technical liaison for the university.•Nominated for the Governor’s Award for Excellence for outstanding service of government staff.•Elected as the Chairman of the University of North Carolina System Staff Assembly, led over 32,000 staff in issues concerning staff and employment in the University System.•Served as special liaison to the President of the University system and UNC Board of Governors as Chairman of the University staff association. •Served as the only Staff Assembly Chairman to serve a three-year term, sit on a Presidential search committee, and on the Hate Crimes commission in the history of the Staff Assembly.•Served on the UNC General Administration/Board of Governors Hate Crimes Commission.•Led the committee that wrote the first furlough document for the University of North Carolina System staff.•Served on the UNC Board of Governors Presidential Search Committee for the UNC System President •Served as a speaker at the inauguration of President Thomas Ross, and installations of Chancellors Harold Martin, James Anderson, and Linda Brady.•Conducted State of the Staff meetings and met with each Chancellor at each campus. •Created and implemented the Erskine T. Bowles Scholarship for staff.

The UNC Staff Assembly is the governing body of the Staff of the University of North Carolina System and serves as an advisor to the President of the Unversity System and the UNC Board of Governors on matters pertaining to staff.•Elected as the Chairman of the University of North Carolina System Staff Assembly, led over 32,000 staff in issues concerning staff and employment in the University System.•Served as special liaison to the President of the University system and UNC Board of Governors as Chairman of the University staff association. •Served as the only Staff Assembly Chairman to serve a three-year term, sit on a Presidential search committee, and on the Hate Crimes commission in the history of the Staff Assembly.•Served on the UNC General Administration/Board of Governors Hate Crimes Commission.•Led the committee that wrote the first furlough document for the University of North Carolina System staff.•Served on the UNC Board of Governors Presidential Search Committee for the UNC System President. •Served as a speaker at the inauguration of President Thomas Ross, and installations of Chancellors Harold Martin, James Anderson, and Linda Brady.•Conducted State of the Staff meetings and met with each Chancellor at each campus. •Created and implemented the Erskine T. Bowles Scholarship for staff.

•Led and managed technical and performance-based training departments in GA, NY, and NC.•Facilitated and led 8-week and 13-week new hire technical training for Center Operations Support.•Directed the entry of new projects into the tracking database and create and assign action items to team members for each phase of the project.•Created and facilitated online training.•Served on the user acceptance testing team to implement new products.•Implemented, managed, and executed projects with Asia Pac and Amsterdam teams to ensure timely deployment, task delivery, testing, and go-live.•Received the Spirit of Service Award for outstanding Front-line management. •Received the Circle of Honor Award for outstanding team performance and training implementation. •Received the Unity of Excellence Award as the highest achievement of First-line managers. •Received Mager Training Manager Certificate – Center for Effective Performance