Educates guests in Aveda products and lifestyle.

As a Sr. Patient Account Rep at FMC I assist my team in their commercial collections efforts. Collect on high dollar accounts that have been escalated. Review adjustment requests, insurance change requests, and write off requests for accuracy. Research past due commercial insurance accounts to ensure proper billing and posting are completed. Conduct claim status inquiries to multiple insurances and IPA's. Send appeals to collect proper payments from insurances when needed. Correct account data, bill patient balances, co-pays, and deductibles.

Research accounts to ensure proper billing and posting were completed. Corrected accounts, billed patients balances, co-pays and deductables. Telephone commercial insurance companies for claim status.

Submited electronic claims to insurance companies, Sent patient invoices monthly, Organized patient charts, Effectively met the needs of patients, Performed skin consults and services to patients for pre-op and post-op care.

Educated patients in Obagi Skin Systems and PCA Products usage. Scheduled patients for services. Sold medspa packages for facial peels and laser hair removal.