Kelly Jackson Email & Phone Number

Chicago, IL, US

New York, NY, US

Write general and trending news curation, articles, and quizzes for Buzzfeed.com.

• Writer/Contributor: The Hard Times and Hard Drive, End of The Bench Sports, Weekly Humorist, Slackjaw, Points in Case, and The Belladonna Comedy. Provide timely and polished satire and humor pieces to editors for.
• Part-Time Editor at Hard Drive. Edit pieces for length and clarity, create images, schedule and post pieces in Wordpress.
• Social Media Coordinator at The Belladonna Comedy. Create images for daily posts in Canva to share on social media, write monthly newsletters, edit and compile group pieces.

Mountain View, CA, US

• 𝘈𝘧𝘧𝘦𝘤𝘵𝘦𝘥 𝘣𝘺 2023 𝘮𝘢𝘴𝘴 𝘭𝘢𝘺𝘰𝘧𝘧𝘴*
• Initiated planning of docset on Release program for an audience of new hire Software Engineers as part of the IDR (Internal Developer Relations) team.
• Created, planned, researched, and maintained existing IDR docs in Markdown alongside Project Managers and SMEs.
• Edited and reviewed content for fellow writers and contributing Software Engineers to ensure their additions adhered to Google’s standards.

San Francisco, CA, US

• Created documentation for engineering, Help Desk teams and end users in Confluence (JIRA)
• Back and Front-end JavaScript coding for Twilio configuration/functionality
• Project managed new telephony feature requests
• Used Git/Atlantis for Terraform, IP entries/reservations
• Regularly interacted with AWS S3 storage, Cloudwatch, Lambdas and DynamoDB for Twilio configuration and monitoring
• Prior to Twilio migration: Managed and administered Mitel system for 5000+ end users

San Francisco, CA, US

• Point of contact for all IT needs in the Chicago and Pittsburgh (Nowait) Yelp offices
• Managed ticketing queue and delegated tasks to local team
• Project Management and coordination of construction crews/engineering teams during buildouts
• Oversaw and created documentation for company-wide technology initiatives
• Apple computer and iPad software and hardware troubleshooting and support
• Configured JAMF endpoint installation and setup (iPad and Mac)

Contract copywriter. Worked on multiple ad campaigns for national clients, wrote humorous copy for print mailers and other media.

Chicago, IL, US

• Provided support to Groupon employees and internal HelpDesk staff globally
• Created internal technical documentation for tech teams and end-users
• Managed ticketing queues and optimize ticketing workflows
• Advised on implementation of new systems
• Google Apps Administration (over 20,000 global licenses) including global resource management
• Zendesk Administration for multiple instances and users in numerous countries worldwide

Cupertino, California, US

• Provided consumer support for Apple hardware and software, Mac OS and applications
• Hardware repair for portable and desktop machines
• Mentored and provided technical coaching for sales associate colleagues
• Mentored and trained incoming members of Genius team

Cupertino, California, US

• Provided support for Tier 1 Technical Support, Mac Geniuses, and 3rd party onsite repair technicians
• Supported all technical escalations for iLife, iWork and Mac OS X Applications
• Supported all technical escalations for Wireless Multimedia (Airport devices) and network setups
• Supported Educational Institutions with special contracts (all versions of OS and hardware)
• Member of iTec (Meet Tier 2) – mentorship program for Tier 1 Agents
• Created and provided networking training for incoming agents (New Agent Training)

B.A., History, Anthropology

Completed, Writing Program

Completed, Improv Program