Johnathan Kelley Email & Phone Number

New York, New York, Us

I am involved in a highly confidential project buildout for a new initiative that is going to help Cardmembers around the globe. My team is responsible for the delivery of the initiative, on time and under budget. That role entails, but is not limited to the following workload:- Collaboration with the Project Management team to maintain the overall Project Plan. Ensure that allkey elements are considered and incorporated into the plan. Verify that deliverables align with targetdates and project milestones.- Working directly with Mastercard (MC) to develop a new Guide to Protection Benefits. Ensure theinclusion of all final Terms and Conditions (T&Cs) for the benefits. Coordinating with Citi to confirmthat the wording in the MC T&Cs aligns with Citi's standards and policies.- Developing comprehensive reporting guidelines and procedures for 100% validation and sampledassessments across all new Citi initiatives. Additionally, establishing a robust framework for regularreporting updates, ensuring accurate and insightful information for effective project oversight anddecision-making.- Assisting in the contracting process and monitor progress to ensure timely updates. Ensuring thatcontractual agreements align with the project requirements.- Managing the funding related to benefits provided through the Guaranteed Issue Fund (GIF).Ensuring that the benefits funded by Citi through GIF are appropriately accounted for and allocated.- Reviewing communications for the new initiative planned by the Citi teams. Guaranteeing that themessaging is suitable for the benefits being offered and complies with relevant regulations andguidelines.- Collaborating with Citi product teams. Providing support related to benefits as these larger projectsare prioritized and executed.- Working with Customer Service (C/S) to update Citi C/S Sawgrass screens and messaging.Collaborating with CBS contacts to submit requirements for updating the Customer Billing System(CBS).

New York, New York, Us

At Citi, my role entailed capacity prioritization, competitive analysis, and the creation of competitive creative presentations. While these tasks were a significant part of my day-to-day responsibilities, I also undertook additional duties related to managing and creating various projects. Overall, my role at Citi required a high level of organization, strategic thinking, and collaboration to achieve successful outcomes. Specifically, I played a key role in overseeing and executing a range of initiatives, which involved:- Assisting with the planning and strategy sessions for marketing initiatives.- Facilitating cross-functional meetings and developing project plans to ensure seamless execution ofmarketing programs.- Preparing materials for internal business/legal reviews and gathering feedback for implementation toensure compliance with company standards and regulations.- Creating documentation for complex processes and mapping the customer journey to identifyopportunities for improvement.- Completing the necessary documents to secure internal execution resources and funding approval.- Conducting creative audits to ensure accuracy of materials and data mapping before file release.- Updating marketing campaign matrices and partner calendars across programs on a weekly basis toensure effective communication and timely execution.- Maintaining documentation in a centralized repository to facilitate knowledge management andefficient information retrieval.

New York, Ny, Us

As a member of the Gesture team, I took on a critical role in creating and implementing processes andprocedures that would have a lasting impact on the organization. Upon joining, I identified significantchallenges within the technical team, which was experiencing a lack of effective management and struggling to complete projects. To address these issues, I led the charge in establishing clear goals and objectives for the team, which involved:- Creating and implementing a new internship program to accelerate learning- Conducting one-on-one meetings with all team members to gain a deeper understanding of theirneeds and perspectives- Implementing a software program which allows us to track remote work and ensure efficiencyduring work hours- Collaborated with the CTO in creating a pathway for success. This included short-term and long-termtechnology and company-wide goals- Collaborated with the CEO in creating company wide goals that started to produce positive resultswithin weeks of implementation.

New York, Ny, Us

As a project manager, I successfully oversaw all phases of the development life cycle for all projectswithin our ecosystem by implementing effective strategies. My responsibilities included, but were notlimited to:- Facilitating the recruitment process for developers through networking and job postings- Conducting technical interviews and hiring qualified candidates such as software engineers andgraphic designers- Preparing and negotiating contracts for new hires- Administering payroll for all technical position- Conducting daily stand-ups and stand-downs with project teams to assess progress and identifypotential obstacles- Collaborating with teams to plan projects and organize sprint meetings- Managing stakeholder expectations and ensuring seamless communication between all parties- Coordinating with graphic designers to create wireframes and drafts- Providing daily documentation on project status and any notable developments- Utilizing project management tools such as Jira, Asana, and Trello to monitor progress- Conducting weekly sync-ups with the CEO to provide updates and discuss challenges- Troubleshooting code issues as needed- Hosting investor meetings and leading product demonstrations.

King Of Prussia, Pennsylvania, Us

As the operations manager for the New Jersey location, I am accountable for overseeing all aspects of daily operations, including labor management, quality control, productivity, and safety measures, in compliance with established company standards. My duties include:- Conducting an analysis of process workflows, employee and space requirements, and equipmentlayouts to identify areas for improvement, and implementing changes as necessary to enhanceoperational efficiency.- Reviewing and approving all operational invoices, ensuring accuracy and timely submission forpayment.- Serving as the primary point of contact for customer issues related to equipment and installationquality, customer satisfaction, or work site accidents and incidents, and taking appropriate action toresolve issues.- Establishing and maintaining strong relationships with key vendors, monitoring pricing and servicelevels to ensure consumer satisfaction.- Prioritizing and addressing all LOB scheduling requests and issues in a timely and efficient manner.- Utilizing advanced Excel skills to create spreadsheets, pivot tables, and v-lookups for inventorymanagement purposes.- Developing forecasting and planning schedules for sales, technical, and installation teams,optimizing resource allocation and ensuring timely project completion.

Wayne, New Jersey, Us

As a seasoned logistical manager, I provide end-to-end management of a non-stop food service deliverysystem, which spans across a 200,000 square-foot warehouse and a 90-truck distribution network,delivering over 10,000 products. I ensured seamless logistical management of the food service deliverysystem, delivering high-quality results with a focus on cost savings, optimization, and processsimplification. My key responsibilities include:- Developing and implementing standard operating procedures to identify inefficiencies and mitigatelosses, ensuring streamlined processes for optimized productivity- Facilitating communication and collaboration across functional workgroups to identify goals,troubleshoot problems, and design effective solutions.- Conducting detailed analysis of delivery tracking data to identify areas of improvement, attendingweekly meetings with management and front-line employees to develop effective cost-savingmeasures.- Negotiating vendor contracts and maintaining relationships to reduce costs and increase brand loyalty.- Identifying and investigating delivery network problems, developing innovative solutions, andstrategically deploying resources to enhance delivery efficiency.

As a marketing operations manager for a high-volume contractor, I developed and nurtured strongrelationships with vendors, customers, and employees to deliver exceptional brand experiences and driverecognition. Through strategic collaboration, I ensured that all marketing efforts aligned with thecompany's mission and goals, while fostering positive relationships with key stakeholders.- Designed deliverables to meet client objectives; Met with clients to design strategies to meetgoals and provide exceptional experiences to drive brand loyalty and end-over-end revenueincreases.- Monitored social media accounts and websites, utilizing platforms such as Facebook, Twitter,Instagram, and Angie's List, to ensure a positive online presence and connect with our customers- Administered all business marketing operations and advertisement campaigns,resulting in a 22% increase in web traffic within 5 months.

New York, Ny, Us

Shadowed financial advisors/senior executive staff. Created spreadsheets for customer data. Cold called prospective clients. - Presented investment and financial planning seminars to clients and prospective clients- Generated new clients using a personal, face-to-face approach that built trust and emphasized personal service to the individual investor.- Identified clients and prospective clients in need of investment guidance and then recommended investment solutions appropriate for each individual.

Master Of Business Administration - Mba, Project Management

Full Stack Engineer, Software Engineering Immersive Student

Master Of Business Administration - Mba, Digital Marketing

Bachelor'S Degree, Business Administration, Management And Operations