Kelley Kilanski, Phd Email & Phone Number

Seattle, Wa, Us

Consulting on aspects of conversational UX and HCI systems needs for a stealth GPT project

Artwork and various related DBA websites including Seattle Artisan Made and Emeraldcityautos.com

Hoboken, Nj, Us

Creating the future of augmented reality in the retail space. Lead Conversational UX Designer - PROJECT ARCHER (AUGMENTED REALITY STUDIO)Successes include:• Creating a holistic design around core experiences to showcase features needed both for command-and-control and multi-turn interactions within the AR environment• Defining product requirements for consumer and associate application features in addition to supporting the Director of Product in product management• Defining the system for analyzing speech data in order to improve intent recognition and improve conversational experiences• Defining the NLU training data for thousands of products and identifying methods and data points to use in partially automating the process• Training UX designers in fundamental CUX design practices• Introducing techniques to gather user data for use in defining product requirements for complex consumer experiences in the absence of user experience research• Completing an extensive audit of an implementation tool providing UX guidance for needed improvements to support greater usage by both engineers and designers• Providing user research study guidance

Redmond, Washington, Us

As part of the Cognitive Services design team, focused on incorporating speech and voice platform capabilities into several 3rd party client endpoints• Led conversational UX framework designs for voice-first and multi-modal interactions resulting in successfully tested prototypes

Bellevue, Wa, Us

Focused on improving the IVR experience, leading the creation of a speech interaction analysis system and providing guidance on advanced technology needs that would aid in improving speech and intent recognition. The project goal was to improve the customer experience by identifying customer need and opportunities to increase task completion rates and customer satisfaction.Successes include:• Defining the best practices processes for NLU and SRGS grammar development• Designing a system of analysis to support data-driven design and ensure that user experience informs future design• Developing a strategy for multi-language support• Leading and mentoring a collaborative Voice Interaction Design team• Analyzing and updating several interaction models leading to improved recognition success and users achieving tasks with fewer errors.

Burlington, Ma, Us

VUI designer on various project teams using Nuance proprietary tools for call flow design, sample call creation, and other aspects of conversational UX design. Delivered three projects: • IVR re-design for major financial investment firm. • TTS readout specifications for major medical insurance company.• Continued design updates for major financial technology company, including major overhaul to aspects of multi-language interactions.

Seattle, Washington, Us

I came to 7mb understanding a problem concerning adding speech to a mobile application. To solve that problem, I designed a company specific speech solution to not only accommodate the type of data involved in the user experience, but also the then current technology and business vision. In my role, I defined the technical product requirements for the speech application. In defining the requirements, I conducted extensive research on available speech-to-text (STT) and text-to-speech (TTS) engines and made decisions about which to use based on experience needs and financial considerations. I also defined the system flow and the user interaction flows including error handling, I was also responsible for writing the SRGS grammars and SSML for TTS responses.Accomplishments:• Created the technical product requirements for the speech system that balanced app needs with user expectations, current technology, and funding availability. • Defined the technical needs to the speech interaction system including the speech-to-text and text-to-speech (TTS) engine• Defined the interaction flow and system flow for the voice interaction experience• Created all grammar models and SRGS grammars, semantic processing interpretations, and TTS specifications.

Framingham, Ma, Us

• Assisted in managing a retail store generating $3-$5 million in annual sales• Managed technology repair and sales teams consisting of 5-8 associates• Managed customer service and operations teams consisting of up to 30 associates• Key driver of training and development for two departments• 2011 Technology Sales Region leader

Seattle, Wa, Us

• Annotated interpersonal alignment moves and claims of authority in Wikipedia talk pages

• Collaborated with linguists and software engineers for a speech recognition project• Designed, documented and implemented protocols for a linguistic transcription project• Using Xtrans, transcribed audio speech verbatim

Seattle, Wa, Us

• Responsible for all aspects involved in teaching an intensive introductory phonetics course• Designed course syllabus• Designed instructional materials to effectively convey topic information• Heavy use of technology to teach advanced concepts

Seattle, Wa, Us

Grant funded by the National Science Foundation, working with Professor Richard Wright and Professor Jeff Bilmes.• Collaborated with electrical engineers to create a program that allows users to move a cursor around a computer screen using their voice• Created the speech corpus used for training the Vocal Joystick engine, • Collaborated with electrical engineers to ensure data quality matched project needs• Successfully performed QA testing and upgrades to the user interface used in the data collection process• Fully documented all procedures involved in data collection process• Conference Presentation - Vocal Joystick Data Collection Effort and Vowel Corpus, ISCLP 2006 Pittsburgh, Pa; September, 2006.

Doctor Of Philosophy (Ph.D.), Linguistics (Speech Production And Perception)

Master Of Arts (M.A.), Linguistics (Syntactic Structures)

Bachelor Of Arts (B.A.), Russian Language And Literature