Kelley Kilanski, Phd work email
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Kelley Kilanski, Phd personal email
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As a highly accomplished and solutions-driven speech technology leader, my experience is multifaceted and includes conversational UX design, voice-forward multi-modal interaction design, natural language modeling, speech recognition analysis, NLU grammar development, team leadership, and strategic planning. Through this experience I have a proven aptitude for working with the technical and design layers of conversational interactions and have developed a strong understanding of the feedback loop between design, engineering, research, and product teams. In my work designing multi-modal experiences, I have built a strong understanding of how dimensionality affects the user experience in voice-forward applications. CORE CONVERSATIONAL DESIGN & SPEECH TECHNOLOGY EXPERIENCE• 10+ years leading projects related to speech recognition and speech application analysis and development.• 6+ years conversational UX design for augmented reality (AR), wearables, mobile, and IVR• 4+ years creating speech interaction analysis systems that aid in improving the interaction through intent tuning, identifying customer needs, and improving task completion rates and customer satisfaction. • Interaction flow design, system design, and communicating design specs development to cross-functional teams• Data elicitation, corpus creation, directing voice talent, and annotation of speech dataTECHNICAL SKILLS• ASRs: Azure speech; Nuance speech server, recognizer, and Nuance Tune• Grammar development: SRGS, GRXML, SISR; NLU grammar development; Natural language modeling• Text-To-Speech: Azure Audio Content Creator; SSML• Figma• Gen AI tools and projects-----Keywords: conversational UX design, conversational interaction design, conversational AI, CUX design, CXD, multi-modal interaction design, speech interaction design, speech interaction engineer, VUI design. voice interaction design, NLU, grammar development, LLM, XR, Kiosk, Mobile, Web, IVR
Usaa (Via Kforce)
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Conversation Ux Designer - IvrUsaa (Via Kforce)Seattle, Wa, Us
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Conversational Ai & Hci Systems LeadRanedrop Corporation Apr 2023 - PresentConsulting on aspects of conversational UX and HCI systems needs for a stealth GPT project
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Company OwnerModern Art By Kj Sep 2021 - PresentArtwork and various related DBA websites including Seattle Artisan Made and Emeraldcityautos.com
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Lead Conversational Ux Designer (Senior Manager Ii - User Experience) At Store 8, WalmartStore No. 8 Jan 2021 - Mar 2023Hoboken, Nj, UsCreating the future of augmented reality in the retail space. Lead Conversational UX Designer - PROJECT ARCHER (AUGMENTED REALITY STUDIO)Successes include:• Creating a holistic design around core experiences to showcase features needed both for command-and-control and multi-turn interactions within the AR environment• Defining product requirements for consumer and associate application features in addition to supporting the Director of Product in product management• Defining the system for analyzing speech data in order to improve intent recognition and improve conversational experiences• Defining the NLU training data for thousands of products and identifying methods and data points to use in partially automating the process• Training UX designers in fundamental CUX design practices• Introducing techniques to gather user data for use in defining product requirements for complex consumer experiences in the absence of user experience research• Completing an extensive audit of an implementation tool providing UX guidance for needed improvements to support greater usage by both engineers and designers• Providing user research study guidance -
Sr. Conversational Ux Designer (Via Allovus)Microsoft Jan 2020 - Nov 2020Redmond, Washington, UsAs part of the Cognitive Services design team, focused on incorporating speech and voice platform capabilities into several 3rd party client endpoints• Led conversational UX framework designs for voice-first and multi-modal interactions resulting in successfully tested prototypes -
Sr. Speech Application Engineer (Via Prokarma)T-Mobile Oct 2018 - Oct 2019Bellevue, Wa, UsFocused on improving the IVR experience, leading the creation of a speech interaction analysis system and providing guidance on advanced technology needs that would aid in improving speech and intent recognition. The project goal was to improve the customer experience by identifying customer need and opportunities to increase task completion rates and customer satisfaction.Successes include:• Defining the best practices processes for NLU and SRGS grammar development• Designing a system of analysis to support data-driven design and ensure that user experience informs future design• Developing a strategy for multi-language support• Leading and mentoring a collaborative Voice Interaction Design team• Analyzing and updating several interaction models leading to improved recognition success and users achieving tasks with fewer errors. -
Voice Ux/Ui Designer (Via Randstad)Nuance Communications Apr 2017 - Apr 2018Burlington, Ma, UsVUI designer on various project teams using Nuance proprietary tools for call flow design, sample call creation, and other aspects of conversational UX design. Delivered three projects: • IVR re-design for major financial investment firm. • TTS readout specifications for major medical insurance company.• Continued design updates for major financial technology company, including major overhaul to aspects of multi-language interactions. -
Product Manager For Speech & Speech Interaction Engineer7Mb Technologies - Startup Apr 2015 - Apr 2017Seattle, Washington, UsI came to 7mb understanding a problem concerning adding speech to a mobile application. To solve that problem, I designed a company specific speech solution to not only accommodate the type of data involved in the user experience, but also the then current technology and business vision. In my role, I defined the technical product requirements for the speech application. In defining the requirements, I conducted extensive research on available speech-to-text (STT) and text-to-speech (TTS) engines and made decisions about which to use based on experience needs and financial considerations. I also defined the system flow and the user interaction flows including error handling, I was also responsible for writing the SRGS grammars and SSML for TTS responses.Accomplishments:• Created the technical product requirements for the speech system that balanced app needs with user expectations, current technology, and funding availability. • Defined the technical needs to the speech interaction system including the speech-to-text and text-to-speech (TTS) engine• Defined the interaction flow and system flow for the voice interaction experience• Created all grammar models and SRGS grammars, semantic processing interpretations, and TTS specifications. -
Technology Sales ManagerStaples 2010 - 2012Framingham, Ma, Us• Assisted in managing a retail store generating $3-$5 million in annual sales• Managed technology repair and sales teams consisting of 5-8 associates• Managed customer service and operations teams consisting of up to 30 associates• Key driver of training and development for two departments• 2011 Technology Sales Region leader -
Speech AnnotatorUniversity Of Washington 2010 - 2011Seattle, Wa, Us• Annotated interpersonal alignment moves and claims of authority in Wikipedia talk pages -
Audio Transcriber/Transcriptionist - ContractEverspeech, Inc. 2010 - 2010• Collaborated with linguists and software engineers for a speech recognition project• Designed, documented and implemented protocols for a linguistic transcription project• Using Xtrans, transcribed audio speech verbatim -
Lecturer - Acoustic And Articulatory PhoneticsUniversity Of Washington 2009 - 2009Seattle, Wa, Us• Responsible for all aspects involved in teaching an intensive introductory phonetics course• Designed course syllabus• Designed instructional materials to effectively convey topic information• Heavy use of technology to teach advanced concepts
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The Vocal Joystick - Project Research AssistantUniversity Of Washington 2004 - 2008Seattle, Wa, UsGrant funded by the National Science Foundation, working with Professor Richard Wright and Professor Jeff Bilmes.• Collaborated with electrical engineers to create a program that allows users to move a cursor around a computer screen using their voice• Created the speech corpus used for training the Vocal Joystick engine, • Collaborated with electrical engineers to ensure data quality matched project needs• Successfully performed QA testing and upgrades to the user interface used in the data collection process• Fully documented all procedures involved in data collection process• Conference Presentation - Vocal Joystick Data Collection Effort and Vowel Corpus, ISCLP 2006 Pittsburgh, Pa; September, 2006.
Kelley Kilanski, Phd Skills
Kelley Kilanski, Phd Education Details
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University Of WashingtonLinguistics (Speech Production And Perception) -
University Of WashingtonLinguistics (Syntactic Structures)
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University Of WashingtonRussian Language And Literature
Frequently Asked Questions about Kelley Kilanski, Phd
What company does Kelley Kilanski, Phd work for?
Kelley Kilanski, Phd works for Usaa (Via Kforce)
What is Kelley Kilanski, Phd's role at the current company?
Kelley Kilanski, Phd's current role is Conversation UX Designer - IVR.
What is Kelley Kilanski, Phd's email address?
Kelley Kilanski, Phd's email address is kj****@****ail.com
What schools did Kelley Kilanski, Phd attend?
Kelley Kilanski, Phd attended University Of Washington, University Of Washington, University Of Washington.
What skills is Kelley Kilanski, Phd known for?
Kelley Kilanski, Phd has skills like Linguistics, Research, Data Analysis, Project Management, Xml, Html, Css, Wordpress, Perl, Python, Teaching, Leadership.
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