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Burlington, Vt, Us

Colchester, Vermont, United States

Colchester, Vermont, United States

- Assist in the creation and rollout of a training program to encourage modernization and digital recordkeeping - Developed and maintain a scheduling system for a state-wide training program- Collaborate on the establishment of a digital recordkeeping process for the entire Army National Guard, and assist in records management projects - Proofread and edit strategic plans, standard operating procedures, and training guides- Process printing requests with strict deadlines- Responsible for quarterly inventory of controlled forms and publications- Handle all incoming and outgoing mail, including confidential information

Greater Salt Lake City Area

- Responsible for processing and quality control of student applications and files- Provide direct support to students and internal departments regarding admissions, financial aid, course enrollments, and system problems- Review resumes and applications for Master’s Degree programs and make admissions decisions- Complete manual data entry to determine eligibility and post tuition for over three hundred students each month- Utilize multiple software platforms, and assist with troubleshooting issues- Contributed to department-wide development of a new hire training guide, and assisted with training new employees- Maintain communication with management to report bugs, errors and develop quick solutions to uphold student satisfaction in the enrollment process

Boston, Massachusetts, United States

- Diffused escalated service issues regarding large parcel deliveries. - Responsible for monitoring approximately one hundred orders at a time, and established rapport with every customer I spoke with. - Effectively communicate via phone and email with customers to ensure they understand policies and procedures and think quickly to provide a solution that would leave the customer satisfied while limiting financial exposure to the company. - Cooperated with multiple departments, team members, and furniture suppliers daily to efficiently service customer needs. - Organized specific timeframes for follow-up, and paid extreme attention to detail while being thorough in order summaries.

Burlington, Vermont Area

- Responsible for providing an exceptional level of customer service.- Ensure all transactions by cashiers are positive and efficient.- Resolve service issues in ways that benefit customers in order to maintain satisfaction with company products.- In charge of daily cash operations, deposits, and reconciliation of cash variances, while reporting and settling any problems that arise.- Train new employees on daily cash operations and service practices.- Coordinate with merchandisers to ensure stock levels and presentation are up to company standards on a daily basis.- Contribute to continuous merchandising projects and product changeover on a monthly basis.- Assist with annual inventory.- Participate in marketing and promotional events with the L.L.Bean Bootmobile to help expand knowledge and awareness of L.L.Bean and company values.

Grand Isle, Vermont

- Responsible for processing and shipping online orders in a timely manner.- Monitor product inventory throughout the season, and receive shipments of new merchandise.- Actively participated in learning about new and current products in order to expand knowledge and selling ability.

Burlington, Vermont Area

- Processed textbook reservation orders for thousands of incoming and returning students.- Participated in daily store operations such as point-of-sales, restocking inventory, and merchandising of textbooks.- Reviewed orders for accuracy before shipment.- Helped to ensure textbook orders were handed to correct students at the time of pick-up.- Worked closely with other departments to efficiently provide quality service to students and parents.

North Hero, Vermont

- Operated cash register and closed out all financial transactions when closing the store.- Received shipments and merchandised new products. - Maintained stock levels of food, clothing, and gift items.

Burlington, Vermont Area

- Assisted customers with orders and operated cash register. - Carried out daily operations of the storefront.

Bachelor Of Arts (B.A.), Political Science And Government

Master Of Business Administration - Mba