Kelley Moran Email & Phone Number

Boston, Ma, Us

Boston, Massachusetts, United States

Greater Boston

Currently, I am responsible for supervising 10 - 15 direct reports. I coach them to achieve all their KRA's and company performance goals. I host team meetings to ensure every representative is kept up to date on current policies and company objectives. I monitor all performance within the team and address any concerns to optimize and drive results.In an ever changing environment, now more than ever, I maintain a positive outlook and exhibit flexibility in times of change.

Greater Boston

Provided support to supervisors, driving positive team results. Responsible for creating and facilitating all team training.

Greater Boston

4 years of GDS, Global Distribution System, experience (Amadeus). Attention to detail, booking air travel within guidelines of tour itineraries. Well versed in speaking to the customer experience with airlines and airports.

Greater Boston

As a Customer Service Rep | Travel Counselor, I had a strong track record of providing excellent customer experiences and building lasting client relationships. Consistently attaining performance goals and having personal accountability for own results. Handled service calls to make reservation changes, educate on tour itineraries, process payments and respond to customer inquiries. Communicated all required information to our travelers, including the details of our products and policies

Dorchester, Massachusetts, United States

Dot Bee Co. is a small handmade beeswax product manufacturer located in Dorchester, MA. The company specializes in carefully crafted aromatic candles and balms.

Greater Boston

An expert in hospitality and guest services. Collaborated with sales and the director of operations on amenities for clients and hotel guests. Communicated with all departments regarding in house special events and executed the needs of the guest parties. Had a full knowledge of all emergency procedures and policies of the property, and ensured all were adhering to those policies. Trained in all night time audit functions and accurately posted daily meeting room revenue. Qualified expert on all front desk responsibilities; checking guests in & out, confirming reservations daily via third party extranet websites, and assisted guests with making reservations, as well at attending to their needs and questions.

Greater Boston

Safely transported patients within the hospital; strictly adhering to hospital guidelines regarding patient privacy. Provided comfort to clients while transporting them safety to their location. Trained and executed the transportation of bio-hazard items, as well as retrieving medical records, lab results, and various medical supplies throughout hospital. Conducted thorough timekeeping and records of all transported items and persons.