Coaching – Offer specialized coaching services tailored to empower leaders in enhancing their skillsets, with a focus on refining communication abilities and facilitating effective feedback and performance discussions. Includes one-on-one sessions centered around actionable strategies designed to meet individual and organizational needs.Operations – Consult and execute on operations initiatives to increase efficiency and effectiveness for clients, including contract creation/review, process and template creation, documentation, formatting and proofing, client communication and follow ups, logistics advisement (specific to learning and development) and budget/pricing advisement. Project Management – Provide results-driven project management oversight and execution, ensuring high-quality work product from planning through execution and delivery. Includes client, internal and vendor management, as well as detailed project planning, risk mitigation and tracking of scope, budget and timeline. Ability to work autonomously or with a cross-functional team.

In my most recent role, I directed overall business operations with a focus on achieving organizational objectives, increasing company growth and ensuring optimum stakeholder satisfaction. I delivered leadership and coaching to a PM team to attain set goals. I collaborated with account leads and project managers for successful delivery of quality services and built and promoted positive culture through effective mentorship and coaching. I also managed high-level HR functions while addressing sensitive issues.-Promoted from Senior Learning and Operations Manager to Director of Operations for delivering exemplary performance.-Grew average company margin (before expenses) from 59% to 73%.-Promoted consistent revenue growth from 13% to 44% over a six-year period.-Planned and executed large-scale initiatives, including analysis of project financial and delivery health.-Defined and improved processes through more efficient and progressive ways of working while creating supporting documentation.-Managed all projects for a large professional services firm, including onboarding, key milestone and partner programs while coordinating 25+ internal resources across varying priorities and deadlines. Total project work valued at $2M annually.-Contributed to new business efforts by strategizing and scoping new work, including detailed scope definition, timeline and strategic staffing considerations.-Established formal company review process, fostering accountability and performance improvement. -Created streamlined onboarding, exit and parental leave processes.-Managed vendor/contractor relationships to optimize operational efficiency and enhance project outcomes.-Executed project SOWs, ensuring clear objectives, deliverables and details, leading to successful project completion. -Monitored strategic opportunities, drove key communication, reviewed proposals, led pricing initiatives/contractor negotiations and conducted audits as chief of staff to President of company.

Here, I directed professional training projects from inception to completion, with up to 2,000 participants across multiple deliverables and timelines, administering project budgets of up to $6M. I also partnered with senior leadership to outline requirements, concepts, budget, resources and timelines. As well, I provided key insights on course design, including focus group facilitation, mapping of learning objectives and fostering compliance with NASBA standards.- Coordinated and executed bi-annual Advisory Leadership conference, an executive-level initiative including budget definition, staffing, vendor/contractor management, definition of technology needs and leadership of junior project managers.- Sole owner of Advisory Start Intern programs; a launching point for professional career paths; led 2013 program redesign of programs, including structure, approach and course materials. - Led annual milestone conferences for promoted employees, developing conference program plans to ensure integration across all management levels. - Subject Matter Expert and content contributor for creation of the L&D Project Management Playbook.- Partnered with senior management to facilitate knowledge transfer of program philosophies and materials in acquisition of Diamond Management & Technology Consultants by PwC.