Managing the full customer lifecycle through onboarding/implementation, adoption, consumption, expansion, and renewals. Responsible for a $5.6m portfolio of customers ranging from SMB to large enterprises. -Q3 ‘23 - 95% retention rate, $130k up sell value -Q4 ‘23 - 92% retention rate, $165k up sell value -Q1 ‘24 - 100% retention rate, $50k up sell value -Q2 ‘24 - 103% retention rate, $60k up sell value

Assisted Kyorin University students with their English communication skills using both English and Japanese to facilitate the students’ learning of a second or third language. Edited written papers and discussed English grammar with students to assist them with their assignments. Assisted professors by going to their classes and allowing their students to gain exposure with native English speakers. Engaged with Japanese students to learn more about the Japanese language and promote language skills.