•Responsible for the day to day operations of the health and welfare benefits administration system •Provide support to the People Center staff and other HR functions for all HRIS activities in conjunction with critical business processes and complex customer inquiries•Manage annual benefits open enrollment cycle, including requirements documentation, design and execution of test plans, post-enrollment auditing and support team members •Lead team members and other functions through system implementations and upgrades•Generate and transmit data files required for the administration of various HR programs and benefit plans•Update case management system with resolutions to customer inquires•Research and resolve errors resulting from the transmission of employee master data, dependent data and enrollment data•Demonstrate strong organizational, interpersonal, communications, problem solving and project management skills

- Account Manager on multiple clients and responsible for the day to day operations - Configure and implement system updates to the comprehensive HR Benefits Administration system - Complete the set up of event processing which includes open enrollment, new hires, life events, and employment events - Assist the client, carrier and IT team with the development of new carrier file feeds and coordinating the go live process- Develop and prepare reports relating to key metrics for management and board reporting- Demonstrate strong organizational, interpersonal, communications, problem solving and project management skills

- Provide advice and direction to internal business to ensure that the business requirements are appropriately defined - Analyze data, evaluate the existing business rules, and recommend efficient solutions which support client business processes and functional requirements- Implement system updates to business rules in the Health Care software- Apply technical and business knowledge in the analysis of client requirements when reviewing the Health Plans Auto Adjudication- Perform analysis, evaluation and translation of the business rules during system conversions

Project Manager- Served as a liaison between IT personnel and end users - Created and maintained an information technology project plan using Microsoft Project- Communicated tasks and milestone dates- Set deadlines and assigned responsibilities- Helped with resource allocation - Monitored and summarized progress of the project- Coordinated delivery of development (beta) and production releases that meet quality assurance standards - Assisted technical team in design and development tasks - Assisted test team in creating test plans and testing efforts Proficient in Microsoft Office including Excel, Word, Project, Access and Outlook

Performed Defined Benefit Plan Administration for multiple clients- Programmed and updated the benefit administration system according to the client's specific pension plan document and administration needs- Worked on special projects pertaining to the client's defined benefit plan such as testing system conversions Consulted with clients on a daily basisCompleted data analysis for actuarial valuationsProduced pension benefit statements Worked with actuaries on complex benefit issues

Project manager on multiple accounts - Managed projects from beginning to implementation- Developed project plan for all phases of the task - Continuously monitored the progress of the projects- Managed client expectations to ensure that project goals were created and achieved - Assigned team members responsibilities and deadlinesCoordinated all phases of the development of the pension administration systems- Kick-off meeting with the client - Development of the database and calculation engine- Designed and implemented employee self-service functionality - On-line tools that provided pension estimates and modeling of various retirement income components - Provided the capability for the employee to review demographic information as well as provided links to the employees Summary Plan Descriptions - Training of the application to the benefit administrators at the client siteDesigned, customized and programmed the web-based Pension Benefit Administration Systems according to the clients specific pension plan document and administration needs Provided ongoing support to clients- Consulted with clients on a daily basis- Built enhancements to the system - Performed the demographic and payroll interface - Made annual updates for covered compensation, interest rates and compensation limits Completed Requests for Proposals from prospects Detailed knowledge of defined benefit plans and laws Performed data analysis and produced pension benefit statements Provided data to actuaries for actuarial valuations Worked with actuaries on complex benefit issues

Completed benefit calculationsPerformed data analysis for actuarial valuationsProduced actuarial valuationConsulted with clients on a daily basis