Kelley Thorn Schoonover Email & Phone Number

Orange Beach, Alabama, United States

Orange Beach, Alabama, United States

Foley, Alabama

Over all Store Management , responsible for Driving Business, and Staff Development.

Daphne, Al

Owner/OperatorActing as owner and operator, research products for national and international market demand and profitability, and list items for sale in and eBay store, ensuring to disclose exceptions and front knowledge for international buyers.• Achieved eBay Top Seller rating with more than 700 5-star customer ratings.

Sales RepresentativeWorked with customers to assess car-buying needs and buying power, presenting warranty and service options, and add-on sales. Mentored and trained new hires, including SMIT candidates. Drove company-directed huddles for corporate-directed trainings.

Sales Representative/Customer ServiceProvided customer service through incoming call management and order creation and follow-through. Solicited outside sales and maintained repeat customer file for auction services.

Department ManagerManaged day-to-day operations of one of the largest Navy uniform shops, overseeing all clothing departments and staff, and a nine-person tailor shop. Performed applicable human resources activities, including hiring and training, disciplinary actions, timesheet and payroll controls, and employee scheduling. Accountable to base Commander and Nexcom for quality and availability of items stocked.

System Administrator/Internet Sales ManagerOversaw all aspects of Internet sales, including client/lead contact and follow-up, creation of customized emails based on customer need and interest, and development of follow-up results reporting. Offered add-on sales opportunities. • Developed and implemented Internet follow-up campaign that placed all customers who made contact with dealership in a service-related campaign.• Supported utilization of outside companies for reaching diverse span of clientele by providing lead source reports to general manager and owner.• Managed and maintained Viking Dodge website, including feeding information to outside clients, such as autotrader.com, and posting weekly advertisement with the Chicago Tribune. Photographed vehicles and uploaded photos to website, monitoring VIN decoding for accuracy.

Buffalo Grove, Illinois

Director of Resident ServicesCoordinated the oversight of approximately 180 associated Chicago-area living communities, including townhomes, condos, and single-family homes, by ensuring follow-through on work orders, customer accounting issues, and conflict resolution, and managing cross-operational functions of multiple departments. Identified opportunities for process improvement to enhance efficiency and effectiveness across all aspects of business management.• Developed Call Center training program focused on increasing effectiveness while decreasing training time. Transition 80% of staff, resulting in increased productivity and quality of service. Abandoned call rate fell from 12% to less than 1%, and average 5-minute call time was cut in half.• Restructured Closing department to include cash flow, ensuring attorneys and clients were managed appropriately.• Created a Move department within the management company, effectively designing and implementing a training program and manual to cross-train and establish a consistent set of policies and procedures.• Cultivated and fostered relationships with vendors and established strong team of communicators and professionals, positioning staff members for company advancement and promotion.

Hillside, Illinois

Sales ManagerManaged and maintained operation integrity of Business Office, Service, Auction, and Production departments, while directing activities of a 50-person sales staff, which included providing support and working with sales consultants to overcome objections close the sale, conducting weekly training, and performing human resources activities. Provided exceptional customer service throughout the sale process, including auditing credit applications and credit worthiness reports to better communicate buying power. Managed budget for payroll and operations.• Recognized by regional office for Excellence in Customer Service.

Various Locations

General Store ManagerOversaw day-to-day operations of $13M retail location, while managing staff that included three assistant managers and approximately 50 store personnel. Ensured flow of goods effectively impacted business by analyzing P&L reports and developing SMART Goals. Assigned and prioritized tasks to assistant managers, and audited schedules to ensure appropriate staffing.• Store realized shrink of 1.3%, compared to goal of <2%.• Location named across chain as third in Highest Comp Store Increase in fiscal year 2002.

Various Locations

Responsible for hiring and training staff to focus on the Apparel Side of the Business Responsible for setting the floor to Company Standards, flowing freight, markdowns, and asset Protection. Ensured store openings, and closings as well as freight deliveries where coordinated and managed with scheduled shifts. Decreased Store Shrink/Loss from 7% to 2% in one year.

Bachelor Of Arts (B.A.), Human Resources Management And Services, 3.83

Activities and Societies: Graduated Cum Laude

Bachelors Degree, Human Resource Management

Achieved a Bachelors of Arts in Human Resource Management with a Minor in Business Information Systems

Associate*S Degree, Business Management; Business Management

Worked