Kelley Higgins Email & Phone Number

Detroit, Michigan, United States

Detroit, Mi

Detroit, Mi

• Assist the Catering Manager in several aspects of the operation• Creating itemized cost estimates reflecting event specifics• Creating proposals to include all information detailed in meetings• Pull inquiries from sources including ISAC, Wedding Wire, the Knot and general hotel email.o Contact inquiries, providing detailed information of offered services• Create/revise floor plans leading up to event• Field phone calls and field inquiries • Day of Eventso Work alongside vendors to insure accurate lay out and requests are being achieved efficientlyo Welcome guests and VIPso Assist banquets with final room set up and timeline• Enter in SPG points following social events• Work daily within the ISAC system o Turndowns, turnovers• Create/revise banquet event orders• Send confirmation emails pertaining to contracts• Set up appointments, maintain calendar Room Blocks• Work with wedding room blocks to gain further information about their guests in order to insure hotel operations are aware of their impacto Distribute information to all necessary departments through weekly resume meetings• Upsell food and beverage through blocks by suggesting brunches, in room dining and bridal ready rooms• Thank you amenities• Work closely with Reservation Supervisor to insure blocks are in order with any changes• Act as point person for wedding room blocks

Birmingham, Mi

Responsible for all events on the premises involving food and/or beverage. Ranging from special events such as weddings to business meetings to Club functions involving Tennis, Swimming and Golf activities.- Coordinated and directed the planning and implementation of all events. Giving tours, booking, creating contracts, planning the set up as well as executing the events and reviewing billing when complete. - Developed the Catering menu.- Settle invoices and billed for services monthly.- Negotiated with vendors on prices for special linens, flowers, entertainment and decor.- Provide weekly event agendas to necessary departments, containing revised and new information that could change vastly.- Created forecast and budget for new fiscal years. - Implemented new marketing plans and design flyers for advertising promotions and Club events. - Work with the Controller to create breakdowns for Club Functions to ensure revenue and all expenditures are classified to the correct accounts. - For sports inter-clubs such as golf, swimming and tennis events, work with the chairman and committees to plan events to stay within budgets. Events can range from 10 to 700 people.

Lansing, Michigan Area

Creating account bookings and contact information for new clients through the software Delphi.Working closely with the Chef and Catering Sales Manager to create and edit Banquet Event Orders.Comparing LEPFA prices and services to stay ahead and informed of what the surrounding competitor's are offering. Contacting and meeting with clients to listen to specific needs of event logistics and menu requests to ensure a satisfactory experience by answering every question and meeting every need and if not, finding an alternative option that's just as great if not better.Witnessing the transition of taking on a new property; Groesbeck Golf Course, and how it will especially effect the food and beverage department.

Represented the face of the residence halls to 400+ students by welcoming them, moving them in and out using RHS systems, and serving their needs.Sorted and delivered mail to hall residents daily, answering questions, providing directions and currency exchange.Trained new hires the main duties of position in order to continue consistent service. Volunteered as a student/parent Orientation leader to introduce residents to campus and help ease the transition.

Lansing, Michigan Area

Assisted communications director in preparation and overseeing of event coordinationResearched speakers, vendors, decor for various eventsContributed to RD I Do Wedding Boutique BlogWorked within community to gather an abundance of auction items for the Hospice of Lansing Fundraiser

Richland, Mi

Worked in fast pace convenience restaurant with team to serve customers as quickly and efficiently as possible. Banquet server for weddings, consisted of setting up and taking down arrangements, serving multiple course meals.Assisted in off-site catering event.

Experience in housekeeping, meal preparation & serving. Hosting open house/reception, and miscellaneous guest services.

Bachelor Of Arts, Hospitality Business

Activities and Societies: Professional Conventional Management AssociationScotland Study Abroad Summer 2010: International Management.

Education record

Activities and Societies: Editor in Chief of Central News Active member in National Honor Society -Organized fundraising with area schools.