Kelli Arroyo Email & Phone Number

Layton, Ut, Us

Ogden, Utah

𝐄𝐯𝐞𝐧𝐭𝐬 𝐂𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐨𝐫• Planned and executed multiple conferences and events, negotiating and coordinating details with hotels and event venues to ensure a seamless experience for attendees, increasing attendance numbers by 45%.• Developed and maintained consistent branding for events, creating a cohesive and professional image across all marketing materials, leading to higher brand recognition and customer loyalty.• Coordinated flights and… Show more 𝐄𝐯𝐞𝐧𝐭𝐬 𝐂𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐨𝐫• Planned and executed multiple conferences and events, negotiating and coordinating details with hotels and event venues to ensure a seamless experience for attendees, increasing attendance numbers by 45%.• Developed and maintained consistent branding for events, creating a cohesive and professional image across all marketing materials, leading to higher brand recognition and customer loyalty.• Coordinated flights and transportation for attendees, minimizing logistical challenges and maximizing convenience for attendees.𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐂𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐨𝐫• Managed and maintained 6 committee groups, overseeing all planning, agenda creation, member invitations, and follow-up communications. • Coordinated Virtualrain membership lists, packets, presentation materials, and growth programs, which enhanced customer engagement and satisfaction ratings. • Directed customer training initiatives through an online education portal, including course completion tracking, survey administration, marketing material creation, and certificate issuance. 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭• Developed and executed marketing and email campaigns for customers over a 6-9 month period, elevating brand awareness and customer engagement by 45%.• Conducted thorough market research, analyzing trends to help define effective marketing strategies tailored to different customers.• Contributed to the creation of a monthly company newsletter that is distributed to members, keeping them informed and engaged with company news and updates. Show less

Brigham City

𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐨𝐟 𝐈𝐧𝐭𝐞𝐫𝐧𝐚𝐥 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬• Implemented and improved internal and external processes and procedures, which boosted efficiency and productivity across the organization by 35%.• Provided strong leadership to the administrative team, supervising and managing the order entry process, and tracking of orders via EDI, ensuing timely and accurate processing of orders.• Integrated EDI with new and current retailers, to improve communication… Show more 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐨𝐟 𝐈𝐧𝐭𝐞𝐫𝐧𝐚𝐥 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬• Implemented and improved internal and external processes and procedures, which boosted efficiency and productivity across the organization by 35%.• Provided strong leadership to the administrative team, supervising and managing the order entry process, and tracking of orders via EDI, ensuing timely and accurate processing of orders.• Integrated EDI with new and current retailers, to improve communication and collaboration with business partners.𝐇𝐑 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭• Created and compiled all new hire paperwork and ensured distribution to all new hires, ensuring a smooth and efficient onboarding process for new employees.• Managed and processed all employee insurance paperwork, ensuring that all employees have access to the appropriate insurance benefits.• Built and implemented processes to support improved business operations for all departments including Sales, Marketing, Order Processing and Customer Service, optimizing efficiency and productivity across the company. Show less

Salt Lake City, Utah, United States

• Supervised the administrative team and managed the order entry process including the receipt, entry and tracking of orders through fulfillment and submission of the order to billing for invoicing.• Ensured team motivation and productivity by providing guidance and support. • Conducted regular team meetings to ensure company goals and requirements are being met and that overall workflow continues to operate in an efficient and prompt manner. • Managed… Show more • Supervised the administrative team and managed the order entry process including the receipt, entry and tracking of orders through fulfillment and submission of the order to billing for invoicing.• Ensured team motivation and productivity by providing guidance and support. • Conducted regular team meetings to ensure company goals and requirements are being met and that overall workflow continues to operate in an efficient and prompt manner. • Managed and processed orders and samples for the administrative team, ensuring that all orders were entered into the system and submitted to manufacturers on a daily basis, and that all item receipts, order confirmations, and bills were received and processed promptly. Show less

Layton, Utah, United States

• Organized and coordinated office operations and procedures, to improve organizational effectiveness and efficiency.• Supervised the efforts of the Accounts Receivable department to ensure timely and accurate collection of payments.• Implemented QuickBooks to record customer accounts, Accounts Receivable, Accounts Payable, and reconciliations, achieving a 50% reduction in errors and a substantial increase in department productivity.

Ogden, Utah, United States

• Managed a team of 8 direct reports and 10 indirect reports, overseeing their training and development to improve performance and the customer experience.• Collaborated with Dillard's and Clinique management on consultant recruitment, selection, and retention, as well as new hire orientation, leading to an effective and highly skilled consultant team.• Worked with education managers to coach and develop the skills of the consultant team, enhancing… Show more • Managed a team of 8 direct reports and 10 indirect reports, overseeing their training and development to improve performance and the customer experience.• Collaborated with Dillard's and Clinique management on consultant recruitment, selection, and retention, as well as new hire orientation, leading to an effective and highly skilled consultant team.• Worked with education managers to coach and develop the skills of the consultant team, enhancing product knowledge and sales techniques. Show less

Utah, United States

• Assisted the store owner in the daily operations of the store and took on specific tasks and duties to support the workload of other team members and ensure customer satisfaction.• Oversaw customer service efforts, made bank deposits, and secured the store at close, ensuring the safety of the store and its assets.• Designed and created store displays and presentations, attracting customers and generating sales.• Managed public relations events… Show more • Assisted the store owner in the daily operations of the store and took on specific tasks and duties to support the workload of other team members and ensure customer satisfaction.• Oversaw customer service efforts, made bank deposits, and secured the store at close, ensuring the safety of the store and its assets.• Designed and created store displays and presentations, attracting customers and generating sales.• Managed public relations events, coordinating fashion shows, booking venues, and assisting models, enhancing the store's image and promoting its brand. Show less

Ogden, Utah, United States

• Coordinated the administrative tasks of a diverse team, including scheduling, data entry, and customer service, improving productivity and customer satisfaction.• Implemented a new scheduling system for customer appointments that reduced waiting times and improved the accuracy of the scheduling process.• Streamlined the payment process by introducing new payment methods to improve the accuracy of financial records.

Newport Beach, California, United States

• Provided excellent customer service by proactively greeting customers and offering product advice, driving a positive and memorable shopping experience for customers.• Efficiently managed financial transactions by operating the cash register and issuing refunds or exchanges, ensuring accurate and timely handling of transactions.• Maintained strong knowledge of all store products and promotions, allowing for a consultative approach to help customers find the… Show more • Provided excellent customer service by proactively greeting customers and offering product advice, driving a positive and memorable shopping experience for customers.• Efficiently managed financial transactions by operating the cash register and issuing refunds or exchanges, ensuring accurate and timely handling of transactions.• Maintained strong knowledge of all store products and promotions, allowing for a consultative approach to help customers find the products that best fit their needs. Show less

Bachelor'S Degree, Business Administration & Marketing

Graduated with a Bachelor of Science in Business Administration, Marketing. This degree focuses on the critical skills needed to thrive.

Associate'S Degree, Merchandise Marketing

General Studies, General Studies