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Kelli Bailey Email & Phone Number
Supervisor, Change Management Client Solutions
at
Teladoc Health
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✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Supervisor, Change Management Client Solutions
Location
Portland, Oregon Metropolitan Area, United States
Who is Kelli Bailey? Overview
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Quick answer
Kelli Bailey is listed as Supervisor, Change Management Client Solutions at Teladoc Health, based in Portland, Oregon Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Kelli Bailey.
Kelli Bailey previously worked as Supervisor, Client Operations and Experience at Teladoc Health and Sr. Client Management Analyst at Teladoc Health. Kelli Bailey holds Diploma, General Studies from Centennial High School.
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Email format at Teladoc Health
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Teladoc Health
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Profile bio
About Kelli Bailey
My background includes over 30 years’ experience in the healthcare industry. I have an extensive background in the TPA world as well as Telehealth, both as an account manager for small to mid-size groups and as a customer service representative and supervisor. My experience includes account management, implementation oversight, client satisfaction and retention, service delivery strategy and execution, accountability for contracts and performance and customer service supervision. My passion for helping others drives me to continually strive to go above and beyond in everything I do on a daily basis. Dedicated, skilled professional who is proficient in quality review, analyzing and troubleshooting issues to determine root cause and quick resolution. Significant experience in collaborating with colleagues and management to deliver to clients’ professional, thorough answers and resolutions in a timely manner. Strong desire to continually help and assist colleagues to ensure through teamwork the delivery to our clients of best in class service.
Current workplace
Kelli Bailey's current company
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16 roles · 11 years
Kelli Bailey work experience
A career timeline built from the work history available for this profile.
Supervisor, Change Management Client Solutions
Current
Jul 2024 - Present
Supervisor, Client Operations And Experience
Sep 2023 - Jul 2024
Sr. Client Management Analyst
Aug 2021 - Jul 2024
Senior Client Operations Associate
Aug 2021 - Jul 2024
Implementation Specialist
- Seamlessly lead clients through all phases of the implementation process post sale to launch of services
- Work closely with internal and external business partners to ensure simple to extremely complex implementations are executed flawlessly
- Investigate and resolve customer inquiries in a timely manner
- Top 5 Clifton Strengths: Responsibility, Achiever, Input, Arranger, Relator
- Fun Fact: "I am a multiple National and World Champion title holder in the equine industry. I breed, raise, train and show Paint horses."
Jul 2018 - Aug 2021
Customer Success Manager
Jan 2018 - Jul 2018
Account Manager
- Direct Management of a book of business
- Renewal Negotiations
- Client/Broker Presentations
- Implement New Groups
- Research and assist brokers and clients with escalated service issues, providing timely resolution
- Collaborate with other internal departments to resolve service issues
Jul 2016 - Jan 2018
Implementation Specialist
- Implementation liaison for four accounts managers
- Responsible for the first step of the implementation process which is the initial set up of accounts in SalesForce within forty-eight hours of receipt
- Handle maintenance of existing accounts such as terminations, changes and updates within seventy-two hours
- Play the role of account manager several times a month when colleagues are out of the office on vacation or traveling
- In the role of account manager acknowledge client requests same day, research / assist with escalated service issues while providing timely resolution
- To ensure the client receives top notch service while their main point of contact is out of office
2015 - Jul 2016
Account Specialist
- Serve as the first level representative in handling account resolution, with a focus on resolution of small dollar accounts
- Perform customer service and collection activities for multiple hospitals and clinics within PHS-Oregon region
Aug 2014 - Feb 2015
Account Manager
- Research and assist brokers and clients with escalated service issues, providing timely resolution.
- Collaborate with other internal departments to resolve service issues.
- Direct Management of a book of business
- Renewal Negotiations
- Client/Broker Presentations
- Implement New Groups
Sep 2013 - Aug 2014
Jan 2010 - Jan 2014
Account Manager
Shasta Administrative Services
- Research and assist brokers and clients with escalated service issues, providing timely resolution.
- Collaborate with other internal departments to resolve service issues.
- Direct Management of a book of business
- Renewal Negotiations
- Client/Broker Presentations
- Implement New Groups
May 2013 - Sep 2013
Customer Service Supervisor
Shasta Administrative Services
All aspects of Call Center Supervisor. Assisting 11 Customer Service Representatives daily in providing world class customer service. Hiring process and training of new employees, Auditing phone calls, resolving escaladed issues, Claim Support data entry, Travel Arrangements for members, Research and Resolution, handling multiple clients and plans.
Jul 2011 - May 2013
Lead Customer Service Representative / Member Assistance Advocate
Shasta Administrative Services
All aspects of Call Center atmosphere. Multi-line Phones, Managing Highly Confidential Matters, Travel Arrangements, Reports, Managing Incoming Health Benefits Emails, Assisting Members with Sensitive Matters, Quoting Benefits, Problem Solving, New Employee Training, Work with other Departments and entities to resolve issues and provide customers with.
May 2008 - Jun 2011
Lead Customer Service Rep
- Managed customer inquiries in high-volume call center with emphasis on one-call resolution
- Researched and resolved eligibility issues through interdepartmental cooperation
- National Account support
- Self Directed, job take offs, quoting and quote follow up
- Trouble shooting, order entry
- Highly organized
May 1995 - Jun 2005
1 education record
Kelli Bailey education
-
Centennial High School
FAQ
Frequently asked questions about Kelli Bailey
Quick answers generated from the profile data available on this page.
What company does Kelli Bailey work for?
Kelli Bailey works for Teladoc Health.
What is Kelli Bailey's role at Teladoc Health?
Kelli Bailey is listed as Supervisor, Change Management Client Solutions at Teladoc Health.
Where is Kelli Bailey based?
Kelli Bailey is based in Portland, Oregon Metropolitan Area, United States while working with Teladoc Health.
What companies has Kelli Bailey worked for?
Kelli Bailey has worked for Teladoc Health, Vidyo, Teladoc, Providence Health & Services, and Healthcare Management Administrators.
How can I contact Kelli Bailey?
You can use AeroLeads to view verified contact signals for Kelli Bailey at Teladoc Health, including work email, phone, and LinkedIn data when available.
What schools did Kelli Bailey attend?
Kelli Bailey holds Diploma, General Studies from Centennial High School.
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