Kelli Byers Email & Phone Number

Sioux City, Ia

Work as a team to provide exceptional customer service, ensure loan applications follow all policies and procedures, verify lien position and liabilities, and provide loan servicing to an existing portfolio. • Establish, develop, and maintain strong customer relationships by providing a consistent quality level of service that is timely, thorough, and responsive to the needs of the customer.• Work in a team environment to accomplish goals.• Provide back up customer support for incoming calls and walk in traffic. • Assist in maximizing time and efficiency for both operations and sales teams.• Represent company at industry and community functions.• Accountable for loan application processing and coordination, up to the point of closing preparation. • Analyze loan application for completeness and ensure all company policies and procedures are adhered to.• Perform verification of customer liabilities, ensuring a first lien position on all collateral while reducing company risk.• Provide service to existing customers including gathering financials, background verifications and a variety of loan servicing actions.• Coordinate with Lending Officers on new loan activity from application to decision and facilitate line of credit renewal process.• Assist in the development of marketing and sales presentations.

Mitchell, Sd

• Directed and performed loan closing function for the retail team from the point of loan approval through loan finalization. • Coordinated and prioritized workload for loan closing activities.• Contacted customers, attorneys, title companies or auctioneers to ensure correct documents were available for closing.• Established and maintained strong, effective working relationships with customers, prospects, team members and visitors to the retail office.• Sought out cross-selling opportunities to increase profitability.• Limited risk to the organization by timely processing of renewals. • Confirmed accuracy of loan pricing and fees.• Completed loan verification requirements related to loan documents such as title work, collateral ownership, entity verification, legal name verification, etc.• Ordered flood determinations when required and ensured compliance with applicable regulations such as HMDA, Reg B, and Reg Z.• Ensured appraisal reports matched legal description of property and appraisal conditions were met as well as title exceptions.• Obtained assignment of indemnity for Life Insurance/Builder’s Insurance/Construction Insurance/Schedule of Crop Insurance.• Maintained accuracy of collateral tracking system. • Reviewed and booked loans appropriately.• Perfected lien position.• Amended UCC filings for changes.

Hayti, Sd

• Contribute to the farm’s long term success by assisting in strategic planning and daily decision-making regarding crop planting and harvesting• Contribute to successful farm yields by assisting in crop planting and harvesting • Dispatch grain commodities to rural, offsite locations for timely deliveries• Oversee and schedule equipment maintenance, and perform maintenance of fences and gates to allow for smooth daily operations

Parkston, South Dakota

• Develop and maintain relationships with farmers and ranchers to earn business.• Market cattle feeds and ingredients through private feed dealer.• Collaborate with salesforce to create new strategies and prospects to increase sales.• Consult with growers and ranchers on agricultural issues and prescribe appropriate actions to resolve issues.• Create feeding rations for each specific client. • Perform feed sampling, water sampling, and pen walk throughs.• Maintain knowledge of the ag industry as well as new products and procedures.• Utilize good business judgment in order to best serve the company as well as customer.• Provide excellent oral and written communication and documentation. • Schedule appointments, shipments, and deliveries with precision and efficiency.

Brookings, Sd

• Conducted a professional program that gained the interest of prospective customers and upheld positive relationships with existing customers. • Assisted and networked effectively with customers while observing questions and concerns to make recommendations accordingly.• Established a strong working relationship with stakeholders, administrators, and volunteers. • Researched and customized programs and events that were impactful for both current and potential customers. • Provided consultation to various committees and customers. • Provided conflict resolution.• Attended trade shows and events to promote the 4-H brand and recruit new members.• Developed new marketing plans and events. • Maintained and enhanced public relations as well as public education. • Facilitated discussions and gathered input from producer groups, agribusinesses, and governmental agencies.• Provided leadership to the animal project area including event management, marketing, facilitating, public speaking, and customer service. • Maintained and developed various budgets.• Prepared contracts for consultant services.• Continued personal learning on ag industry changes and updates.

Bachelor Of Science, Animal Science Business And Production Minor Ag Business

Minor: Agriculture Business

Certificate, Cosmetology