Kelli Carr Email & Phone Number

Remote

Coppell, Texas, United States

•Responsible for technology product strategy and road mapping to ensure proper business and IT alignment•Continuously evaluate current technology stack to identify risks, opportunities, gaps and overlap of systems or processes across the enterprise•Participate in vendor selections acting as a liaison balancing an understanding of business needs with technological capabilities, standards and requirements•Led the implementation of ServiceNow as replacement of our enterprise legacy system handling incident and problem management, change management, request management and knowledge base management targeting an annual cost savings of approximately $2M•Individually responsible for implementation partner evaluation and management, planning, analysis, development, internal testing, user acceptance testing, building of dashboards using performance analytics, creation of training materials, conducting training sessions, corporate communication, marketing launch plans and on-going support for ServiceNow product•Conduct post product launch customer feedback sessions and monitor solution usage and analytics to provide delivered value and metrics to product stakeholders and executive team

Irving, Tx