• Work closely with Sales Managers to manage customers and channel partners throughout the pre-sale and post-sale cycle• Proactively take leads generated by our Marketing team and convert them to opportunities for the assigned territory/market or product• Detect new opportunities for business growth by investigating and gaining a high-level understanding of the customers’ requirements and requests and perform a follow up contact with the customer after delivery to ensure their needs were met• Collaborate frequently with Regional Sales Managers on leads, opportunities, account status, preparing material to be discussed, and updating on the results of actions• Provide timely and accurate quotes generated in Salesforce to customers and channel partners• Maintain and keep current CRM/Salesforce contact and opportunity data• Promote adoption of key processes to include customer risk, activity management, documentation of customer journey activities, and partnership on sales pipeline• Ensure Salesforce is our company's single source of truth for customer health through monitoring and managing your customer process• Be a leader inside our business on how to utilize your customer's data to drive decisions around our service model and feedback loops• Review all PO’s to ensure the terms and conditions match the standard terms that Orolia requires as they are quoted

• Primary contact for customers • Coordinate and manage responses for RFQs• Work directly with customers, sales, and estimating to ensure successful and profitable completion of multipleprojects • Nurtures and maintains assigned client relationships to grow the account, negotiate, and close deals • Participates in prototype and other design review as required • Identifies critical schedule milestones and creates a plan to achieve them • Creates proper customer expectations regarding quality and schedule, communicate and revise plan when necessary • Identifies potential quality and cost issues to be solved proactively and create a solution plan • Tracks ongoing projects and analyzes quality, profitability and on time delivery• Confers with management, engineering, and other staff regarding manufacturing capabilities, productionschedules, and other considerations to facilitate production processes • Reviews product design for compliance with engineering principles, company standards, customer contractrequirements, and related specifications • Evaluates and approves design changes, specifications, and drawing releases • Confers with the Production Manager to ensure that products are manufactured as quoted • Prepares and delivers presentations for management related to project performance • Coordinates project activities with government, regulatory or other agencies

• Plan, direct, and coordinate all activities of designated programs to ensure that goals and objectives of programs are accomplished within prescribed time frames and funding parameters • Assume total responsibility for the management and direction of assigned programs• Responsible for timely performance and quality output of work under my direction • Coordinate and manage responses for RFQs• Coordinate and enlist the assistance/input from other managers as necessary to meet required deadlines and provide satisfactory overall performance of assigned programs  • Problem solving - gather and analyze information skillfully; develop alternative solutions • Project management -  develop project plans, coordinate projects, complete assignments on time and within budget • Technical knowledge  - ability to read and interpret technical data• Business acumen – understand business implications of decisions; align work with strategic goals of company • Planning/Organizing – prioritize and plan work activities; use time effectively and efficiently, set goals and objectives

• Primary contact for customers • Sales Order, Planning, and Management• KPI tracking and reporting• RMA Scheduling• Invoicing activities, approve customer invoices and gather back-up data• Create Statements of Work• Create weekly account review presentation for customer• Create Quarterly Business Review presentation for customer• Create Monthly internal account review for senior management• Create and maintain Business Requirement Documents

• Sales Order, Planning and Management: • Oversee all sales order types including production orders, customer returns, materials sales and NRE orders. • Oversee IEC’s Sales Order Entry procedure, the individual will oversee and manage all customer purchase orders in to the IEC Central System after verifying proper quantity, part number and pricing compliance• Provide coordination among Planning, Buying, Engineering to allow on-time release of work orders• Ensure the support of loading purchase orders in a timely manner • Quoting: • Monitor quote log to ensure data input accuracy• Extract data from quote log to generate reports to aid with strategic sales• Follow up with customers on estimates• Customer Service: • Understand customer requests and manage pricing, order entry, manufacturing, and shipment of all products to satisfy the customer • Survey customers quarterly to assess customer satisfaction level; take appropriate actions to improve satisfaction level• Maintain customer relationships by answering questions with speed, accuracy, and courtesy• Manage database records and maintain status reports on customer service issues• Work with management and sales to improve customer services• Administration: • Keep in line with company’s accredited certifications and safety policy• Provide leadership to staff to encourage problem solving• Data entry, expedites, de-expedites, cancellations, BOM updates, PD updates

• Build up, and maintain, strong and deep knowledge of the sales process, ordering process, product information and configuration, and systems used daily by the customer fulfillment team• Provide primary support to the customer, for all inquiries, including processing all sales orders. Provide accurate product information and availability, lead times, export licensing, shipping terms, billing, etc. based on the customer’s requirements while maintaining accuracy and compliance and delivering superior service, while acting as the liaison with sales, production, compliance, shipping, and accounting departments• Drive continuous improvement to reduce and eliminate waste while streamlining and improving key processes of the department with the primary goal of superior customer satisfaction. Including effective utilization of systems and tools such as the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems• Responsible for all customer account validation and set up as well as contract administration/compliance through coordination with Sales, Legal, and, Accounting to ensure requirements are met• Provide inside sales support to the sales team. Establish and maintain good working relationships with house accounts. Maintain accurate customer information including all contacts, addresses, and phone numbers, and preferences for each customer. Assist in customer meetings/trade events and development of presentations and new product introductions when necessary

Event Specialist Power & Water CommunicationsDevelop and maintain the event calendar for the GE Thermal Marketing Communications teamAssist in the maintenance of the overall Energy event calendar Close coordination with the customer, the venue and the trade association on tier 3 eventsProvide onsite support to ensure a smooth program at customer events Handle all catering needs for tier 3 events for tradeshow booths, meeting rooms and banquetsAssist in the ordering, shipping and tracking of collateral

Facilitate new sales with county officials and government agenciesResponsible for all aspects of new account set-ups to ensure the clients' compliance with local state requirementsHandle all bookkeeping for the clients' accountsProvide ongoing support for the clients including user-interface and periodic trouble-shooting

Provider of custom trade show exhibits and complete trade show and event management.Exhibit Services Manager - Responsible for the following business functions:Project Management Evaluate client needs and present options while working with Purchasing to optimize best vendor practicesEnhance customers experience at their trade shows that in turn result in increased profitability for the organizationManage all details surrounding clients' participation in their trade show programs, including graphics, shipping, installation, services, on site assistance and dismantleExhibit Services ManagementClose coordination with the customer, the venue and the trade associationDetermine customer needs for show floor, provide estimates and order services for trade shows in the US and abroadManage the financial aspects of the services Management of Portable Exhibit ProgramDirect interaction with clients to ensure fulfillment of needsAssist in the creation of customer online ordering siteCoordinate with the customer to manage their exhibit inventoryLogistic support to ensure compliance with timelines for multiple concurrent eventsGenerate invoices for clients

Trade Show and Event ManagementImplement key tactics for all national level industry trade showsLead negotiations for all hospitality associated expenses and realized significant cost savings by leveraging volume and termRecommend traffic building enhancements and implement marketing communication programs to capitalize on identified opportunities and gain greater brand exposureResearch and propose recommendations for hotel/meeting venue options.Maintain fiscal responsibility to forecast and track budget performance for all projectsManage event planning process with an emphasis on continuous participant communication through e-mail, event summary briefs and personal interactionSales Incentive ManagementAssist in the coordination and implementation of Mpower's monthly recognition awards and sales incentive programs on an on-going basis, with the ability to meet deadlines Provide outstanding results and drive sales performance by researching and offering unique and highly sought-after incentives and events that work within pre-established budget limitsResponsible for the full organization and implementation of all yearly sales incentive and corporate recognition events

Commercial and home security provider.Field Service OptimizerOptimized service calls for all levels of customers and successfully ensured service levels were met or exceeded.Coordinated scheduling for technicians in multiple cities throughout the US by identifying logistical routes.