● Create, manage and streamline all processes and procedures related to the Sales Department and other departments when needed. ● Serve as the company administrator for Salesforce, Hubspot, Linkedin Sales Navigator, Outreach, Typeform, Terminus and Zoominfo.● Set up and execute automated marketing campaigns and sales sequences.● Automate processes between systems to ensure efficiency and scalability. ● Manage the Sales Enablement, Marketing and Inside Sales teams.

• Created and implemented internal processes and procedures for multiple departments• Worked with guides and hosts to set up worldwide trips and events. • Managed all aspects of our festival activation including setting pricing, implementing processes and procedures and reconciling events after their conclusion• Oversaw all Accounts Payable and Accounts Receivable functions for the company• Worked with CEO and CFO on budgeting and financial projections• Set standards and processes for in-store events

• Directly supervised the US and UK Account Management, Client Support and Technical Support teams. • Interviewed, hired and trained all new members of the teams I supervised. • Created processes directly related to our CRM systems, specifically managing workflows for lead assignments and client life cycles. • Addressed escalated client concerns in an efficient manor to maintain strong partnerships. • Responsible for overseeing a full company database migration. • Oversaw the transition to a SaaS product and created the processes and customer service strategy to best serve customers with the new product offerings.• Gave direction to the development team regarding new system enhancements to create a better user experience on the front and backend.

• Improved operational systems, processes and policies in support of the organization’s mission.• Supervised and coached members of the sales and operations support team. • Oversaw all aspects of recruitment, onboarding and general Human Resource functions for the company. • Managed all customer, vendor and guide relations.

Managed the Client Support team and handled all escalated customer issues.Create and implement processes and procedures for the sales team and the general office staff.Managed our CRM systems including system migrations. Serve as local contact for Human Resources and Accounting.Process contracts and agreements for new and existing customers.

Manage all operations and logistics for 5K, 10K and Half Marathon road races across the country. Work with city and state governments to ensure proper permitting and licenses are obtained. Create press releases and coordinate marketing plans for all events.Build relationships with area businesses, clubs and organizations.

Serve as main point of contact and oversee 38 retail locations and event teams.Conduct market research for all new market launchesWork directly with clients to ensure all retail locations and Events Teams have permits, supplies and products necessary to conduct businessNegotiate leases for retail kiosk locations across the country

Solely responsible for coordinating ten to twenty weekly in-store seminars and demonstrations.Personally manage all on-site and off-site promotional events.Coordinate with vendors, sponsors, professionals and celebrities to arrange appearances and event participation.Report to local, regional and corporate management on status of current and upcoming events and promotions on a weekly basis.Prepare press releases and work with media outlets to gain opportunities for unpaid advertising.Oversee all requests for donations and sponsorships.

Documented and managed Simon promotional and media fund transactions.Administered Simon gift card program.Assisted in the coordination and promotion of Simon events.Managed and organized Simon Kids Club events.Responsible for meeting annual Simon membership quotas.

Responsible for promoting Red Bull's product at various promotional events.Relied upon to maintain Red Bull's brand image during promotional events.

Conducted local advertising, promotional plans, and media contracts.Monitored results medial relations and adjusted continued implementation accordingly.Created and maintain existing promotional partnerships with local and regional attractions and related entities. Directed sales contacts to key groups, individual clients and prospects.Identified new areas for financial development and managed cooperative programs, such as radio trade-outs and pre-sold ticket events to take advantage of these opportunities.