Kelli Crouch Email & Phone Number

Chapel Hill, Nc, Us

Raleigh, North Carolina, United States

Office Manager: Responsible for patient care, daily business, office management, insurance updates, RVT scheduling for multiple site practices. Conduct thorough review of denied claims implementingcorrective actions to prevent insurance denials Investigate and resolve insurance billing inquiries Collaborate with billing and coding teams to addressrelated challenges and ensure adherence to industrycoding standards Oversee coding review to insure correct codes, modifiersand diagnosis and allowable updates Update all medical vascular policies for insurance payers Ensure proper authorizations are obtained Direct and supervise staff, provide front office training anddevelop manuals for daily office support

Raleigh, North Carolina

Practice Manager: Responsible for meeting and exceedingmonthly team goals and key indicator targets. Timely billing of all claims, ensure correct codes,modifiers and diagnosis Overseeing of appeals and denials to ensure optimuminsurance payments Overseeing of collections from patients Daily business activity including patient scheduling,insurance authorizations, billing and facility maintenance Integral part of planning/trouble shooting committee forEMR

Durham,Nc

Practice Manager: Responsible for meeting and exceedingmonthly team goals and key indicator targets. Timely billing of all claims, ensure correct codes,modifiers and diagnosis Overseeing of appeals and denials to ensure optimuminsurance payments Overseeing of collections from patients Daily business activity including patient scheduling,insurance authorizations, billing and facility maintenance Integral part of planning/trouble shooting committee forEMR

Raleigh, North Carolina

DIRECTOR OF SALES & BUSINESS DEVELOPMENT- Premier Body Laser & Skin Clinics- Raleigh, NCNovember 2003-January 2005 Played integral role in opening clinic, profits showing after first month.Developed all protocols, manuals, client charts, job descriptions, sales book and all other business related guidelines.Managed entire sales process from initial lead to nurturing client to closing of deals. Included educating clients on all services, lasers and products.Worked with ownership to develop and implement new sales promotions.Provided sales support for trade shows, partnership activities and special events aiding in business development.Tracked and maintained all sales history.Maintained client relationships, all charts, schedules and reports.Trained sales staff. Trained RN’s on LightSheer Laser.Supervised all inventory and orders.

Cary, North Carolina

CLINIC DIRECTOR-Advanced Laser Clinics- Cary, NCMay 2003-November 2003 · Responsible for overall business management of clinic.· Responsible for budget compliance; monitoring budget status reports, gathering and interpreting data and performance against budget analyzing · Planning system development; integration and efficiencies of services, collection of payments and financing services, quality assurance of treatments for all clientele.· Marketing communications; understand current marketing/ad strategies and promotions, effectively communicates with corporate office and staff, input regarding marketing ideas.· Direct supervisor of staff; provides advice, training and other tasks as required.· Responsible for establishing and maintaining professional relations.· Identify problems followed with resolution.· Clinical component; conduct consults, equipment training, hands on care for all clients.

Raleigh-Durham Area, North Carolina

AREA SALES FLOOR MANAGER-Hudson Belk- Durham & Cary, NC November 2000-May 2003 Assumed a major role in opening new store.Responsible for hiring, training and motivating 52 associates within 14 premier cosmetic lines and fragrance department.Directly involved in achieving sales goals through event planning, execution and building basic business.Coach and train associates to profitable professional growth.Proactive in sales promotions and events.Oversaw growth of $4.0 million cosmetic/fragrance department in new market.Grew and maintained largest market share for all major lines.Responsible for building and maintaining relationships with all vendors. ESTEE LAUDER BUSINESS MANAGER-Hudson Belk-Cary/ Durham/Raleigh, NCMarch 1996-November 2000 Built and grew three different Estee Lauder businesses, the last from $650.0 business to $800.0 in two yearsResponsible for hiring and training all Beauty Advisors to Estee Lauder standards.Proactive in planning and executing events to achieve counter goals.Built a strong client rapport through basic business.Met and exceeded all goals for presale, gift with purchase, and special events.Directed team to top ten in Southeast for product sales.Provided guidance and knowledge to both team and clients.Actively controlled stock with inventory and order writingCreated excitement