Kelli Deiterich Email & Phone Number

Hagerstown, Md, Us

Hagerstown, Maryland, United States

Middletown, Maryland

Middletown, Maryland

Hagerstown, Maryland

Hagerstown, Maryland

Manage and lead the activities involved with design, development, delivery, analysis and measurement of learning programs. Major responsibilities include managing employees, internal consulting, performance assessment and measurement, development, delivery and management utilization. Drives business unit performance strategies. Conducts benchmark studies to analyze program effectiveness. Project & Relationship Management: Take-charge professional with exceptional project management… Show more Manage and lead the activities involved with design, development, delivery, analysis and measurement of learning programs. Major responsibilities include managing employees, internal consulting, performance assessment and measurement, development, delivery and management utilization. Drives business unit performance strategies. Conducts benchmark studies to analyze program effectiveness. Project & Relationship Management: Take-charge professional with exceptional project management abilities. Conceived and launched innovative Associate Trainer Program to provide tools and techniques for facilitating cross-training of peers. Collaborated with local newspaper human resources director in designing and delivering business-wide soft-skills training program that proved instrumental in producing measurable improvements in customer service ratings.Leadership & Teambuilding: Competitive, yet practical leader; work well with all levels of management, inside and outside the organization. Skilled in bridging effective communication across diverse geographic, ethnic and cultural lines. Mentored staff to training roles and facilitated associates’ upward career mobility. Executed rewards and recognition programs. Business Responsiveness: Respond with creativity and enthusiasm to ever changing corporate needs and challenges. Show less

Hagerstown, Maryland

Manage and direct on-site and remote trainers responsible for design, development, and delivery of training to all GCSO personnel. Collaborate with management and peers to leverage best practices across 14 national customer service centers and sites in Canada, Mexico, India and Dominican Republic.• Ensure training consistency across all sites, monitor trainers’ certification requirements, and promote continued growth and development of training staff. • Actively participate on… Show more Manage and direct on-site and remote trainers responsible for design, development, and delivery of training to all GCSO personnel. Collaborate with management and peers to leverage best practices across 14 national customer service centers and sites in Canada, Mexico, India and Dominican Republic.• Ensure training consistency across all sites, monitor trainers’ certification requirements, and promote continued growth and development of training staff. • Actively participate on cross-functional team guiding the seamless migration of business operations resulting from closure of two national customer service centers• Oversee Florida International University (FIU) distance learning professional certification program. Designed, developed, and created video and workbooks for two FIU curriculum unit modules implemented nationwide. • Identify associates’ performance gaps and implement customized retraining/refresher programs, new procedures, management training, and coaching to spark improvements.• Attend bank meetings to provide feedback on service level agreements impacting quality scores.• Perform formal and informal training needs analysis for business partners and external clients to ensure staff development needs are met.• Develop and administer various evaluation tools and surveys to obtain feedback on effectiveness and impact of training on the organization.• Monitor and maintain tight control of budget expenditures by cutting materials costs and tracking/reclassifying employee overtime. Show less

Hagerstown, Maryland

Conducted job tasks, needs, and gap analysis to design and develop training programs that ensured peak performance and adherence to customer-established quality standards. Created and evaluated online training tools, including program manuals, procedures, job aids, and support documents. Researched, designed, developed online, classroom, and instructional programs curriculum, and materials which provide performance / accomplishment based skills training in new-hire and new process training… Show more Conducted job tasks, needs, and gap analysis to design and develop training programs that ensured peak performance and adherence to customer-established quality standards. Created and evaluated online training tools, including program manuals, procedures, job aids, and support documents. Researched, designed, developed online, classroom, and instructional programs curriculum, and materials which provide performance / accomplishment based skills training in new-hire and new process training situations. Researched current training and development methodologies and trends to suggest improvements in processes to help the organization better respond to client needs. Show less

Hagerstown, Maryland

Conducts supervisory, management, or non-technical skills training courses for internal or external clients. Uses needs assessment tools to determine effectiveness of proposed training programs. Ensures the creation or successful management of design and development of high-quality, effective, targeted learning and other interventions that help address the specific root causes of human performance gaps. Interacts with functional organizations to develop specifications for communications.… Show more Conducts supervisory, management, or non-technical skills training courses for internal or external clients. Uses needs assessment tools to determine effectiveness of proposed training programs. Ensures the creation or successful management of design and development of high-quality, effective, targeted learning and other interventions that help address the specific root causes of human performance gaps. Interacts with functional organizations to develop specifications for communications. Performs Program Impact Analysis, ROI Program Evaluation, and oversees program measures. Compile scorecard. Provide monthly program management support for program roll out. Manage vendor relations. Point of contact for scheduling. Interface for LMS. Data collection for curriculum deployment. Facilitate process improvement sessions where necessary as well develop processes for internal development and delivery of enterprise training programs. Show less

Technology & Bank Ops, Leadership & Mgmt, Economics & Bank Financial Mgmt, Credit, Sales & Marketing, Graduation With Honors

Ba, Health And Physical Education

Aa, Education

Activities and Societies: Women's Volleyball team