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Billing rep, call center

answered calls from seven different markets throughout the United States in a busy call centerhandled customer requests using the appropriate sales tool, customer problem resolution, worked closely with local sales reps, responsible for preparing daily reports documenting the number of calls, which market the call was from and the type of request took an average of 70 calls per day

scheduled and confirmed appointments, verified insurances, medical billing, medical transcription, took copays, reconciled daily cash drawer, handled office supply inventory took patient histories, visual acuity testing, color blindness testing, visual field testingassisted in minor surgeries, set up and sterilized surgical equipment, went over post op instructions with cataract surgery patients

scheduled and confirmed appointments, verified insurance, billing, disputed denials on claims with various insurance companies, took copays, reconciled daily cash drawer, handled office, contact lens, and drug inventory, book appointments for patients with specialists, mwdical transcription, filingassisted doctors in hiring and firing of employees, tracked employee vacation days and sick days, gave doctors my input during employee performance reviews, met monthly with contact lens reps regarding new promotions, new lenses, and stock lenses, handled delinquent accounts for personal billing patients, handled payments for all bounced checksvisual field testing, GDX testing, took fundus photos, taught contact lens care and handling classes to new contact lens wearers