Kelli Higgins Email & Phone Number

Phoenix, AZ, US

Gilbert, Arizona, United States

Phoenix, Arizona, United States

Direct & manage all activities related to daily warehouse operations. Responsible for a team of 17 employees. Oversee the overall operations of the shipping and fulfillment department by planning, organizing, and directing business tasks, with the ability to align the day-to-day activities (short-term goals) with the strategic direction (long-term.

• In my previous position as Warehouse Manager,
• Manage a team of 30 employees at an 40,000 sq ft warehouse center.
• Provide ongoing training to staff by having in-depth industry knowledge, understanding the company landscape, and drive to improve the overall customer service experience.
• Serve as the Point of Contact (POC) liaison between departments; Keep an open and effective communication line, provide clear and concise answers as it pertains to each task, ensure deadlines are met, and operations.
• Utilized QSSI, Powerhouse, and Pick-to Light Warehouse systems.
• Facilitates team meetings focusing on opportunities to align business solutions and optimize growth; Has a keen ability to translate and simplify complex topics for high-level executives and general business audiences.

• In my previous role as Shipping Supervisor, I:
• Oversaw the overall operations of the shipping and fulfillment department by planning, organizing, and directing business tasks, with the ability to align the day-to-day activities (short-term goals) with the strategic.
• Prepared and shipped international outbound shipments, freight, vendor returns, and special packages.
• Supervised a team through continuous change, championed broader thinking, and created a transparent environment of open communication and clear expectations.
• Worked hand in hand with other leaders to unravel and optimize internal capabilities, come to hearts with their needs and problems, and render consistent solution-oriented ideas.
• Analyzed department resources, teams responsible for delivery and coordination of employee shifts to match expected work volumes.*Other positions held: Warehouse Lead from 10/2012-04/2014

Tempe, Arizona, United States

• In my previous role as Retail Sales Manager, I:
• Assisted customers and built long-lasting relationships with them through ongoing communication and follow-through.
• Coached individuals by providing frequent performance evaluations and expectations that focused on setting goals, deadlines and holding direct reports accountable.
• Provided consultative services regarding policies and procedures outlined in applicable manuals and handbooks.
• Orchestrated team pieces of training to contribute to ongoing growth and development. Defined, planned, and drove cross-team process improvements.
• Collaborated with cross-functional departments/groups to recommend solutions that increased quality and productivity—the ability to work well with others as an essential high-level leader.

Bachelor'S Degree, Criminal Justice And Corrections

Education record

Speech Pathology

Education record