• Responsible for managing total store operations • Perform opening and closing of the store on daily basis, restocking of shelves and making the store presentable • Monitor financial performance of the store and maintain KPI’s along with ensuring accurate financial tracking and pricing product and payroll projection reports• Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll along with scheduling• Tender the cash register, process returns/exchanges • Responsible for inventory audits and shrinkage protocols – brought the store shrinkage from .82% to .34% in just three months bringing the overall store to a level three from a level five risk level• Perform stockroom duties, shipping and receiving cases on a weekly basis and processing under pressure of short timelines, ordering all store supplies • Supervise and coach staff on customer connection, engage in performance counseling, use conference resolutions for challenging situations, mitigate issues• Responsible for interviewing, hiring, and training • Set up company-based promotions, change window signs, ensure seasonal flip of merchandise is done

• Monitored sales activities to ensure that customers receive satisfactory service and quality goods• Responded to customer inquiries and complaints • Assigned employees to specific duties • Examined merchandise to ensure that is correctly priced and displayed and is functioning as advertised • Performed work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise and processing returns/exchanges• Traveled to Fairbanks on three occasions to assist in getting their store in order

• Tendered cash register• Ensured store was presentable • Received an award for catching/preventing theft