Kelli Mueller, Pmp Email & Phone Number

Leesburg, Va, Us

Leesburg, Va, Us

Leesburg, Virginia, United States

•Support the General Manager by organizing and managing day-to-day operations and oversee guest services•Collaborate with the Sales & Marketing, Food & Beverage, Facilities & Maintenance, Accounting and other department heads to ensure that operations are running smoothly•Establish department financial and operational goals, including quantitative standards for service•Develop action plans that guide towards department goals and forecasts•Review financial statements and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement•Oversee operations departments: Housekeeping/Custodial, Reservations, Front Desk, Operator, Guest Services, Bell Staff, and Conference Services•Conduct operations meetings, ensure staffing levels and department operations support business needs•Review and respond to guest survey feedback and assist operations managers with implementing action steps to increase guest survey scores and minimize reoccurring guest related issues•Utilize and maintain customer relationship management software to ensure customer account information is up-to-date and relevant for sales/marketing purposes

Lansdowne, Virginia

•Responsible for the overall operations of the Conference Services & Events and Audiovisual departments•Manage department team including development of performance goals and performs performance evaluation reviews and coaching the team for success•Continually search for innovative service functions that enhance the experience for meeting planners and conference attendees•Prepare and organize customer and employee events•Assign future meetings and events, as well as delegate projects as needed, among conference planning and catering team members•Represent the conference center at various professional organization & industry meetings•Prepare and manage department budget, marketing plans, and profit and loss analysis•Ensure timely reporting in resources such as sales & catering software, point of sale, hotel guest experience software, and reservation systems•Support signature events, including staffing, logistics, creative solutions to event needs, organizing, production, coordinating staff, event participants, officials, and administrators for the successful execution of an event•Develop necessary event management policies which serve as a guideline for proper event execution.•Lead weekly operations meetings ensuring that other hotel departments understand their roles in upcoming programs, and reviewing past performance for past meetings/events

Frederick, Md

•Support the lifecycle of the registration process from application development through onsite execution and related ancillary services•Works with various vendors and internal contacts including account management, registration specialists, application developers, lead retrieval services, logistics team, onsite operations, event management and IT managers•Leverage enterprise systems to update essential databases, design registration flows, and perform technical testing of programs prior to deployment.•Provide onsite oversight for setup timelines, staff training, and monitors system & service performance

Bba, Hospitality Management

Education record