Kelli Pander Email & Phone Number

United States

Wheat Ridge, Colorado, United States

~Answer and manage multiple company email boxes.~Create support response templates for written communication with customers~Create and assign cases in Oracle Netsuite to support Case Managers. ~Provide knowledge and answer questions for the support team as needed.~Monitor container shipment from product completion and container procurement to port arrival, berthing, and processing, to arrival at company warehouse. ~Work with domestic freight carriers to move products efficiently to customer homes.~Monitor & Review company voice messages and online support submissions.~Internal and external research to assist clients and the company support team.

Remote

In this role, I perform various tasks including, but not limited to:-Data Entry-Writing-Ghost Writing-Database Management-Email Support-Chat Support-Chat & Community Moderation-Scheduling -Research-Content Creation-Content Repurposing-Project Management

United States

Current areas of interest and expertise (but not limited to): *Motivational insights, transformational psychology, purposeful living, overcoming challenges, etc. *Travel writer focusing on full-time travel, nomadic lifestyles, and the challenges facing remote-working GenX nomads. Create content for 2 WordPress Blogs and manage social media for both. Guest contributor, ghostwriter, and content creator for other websites and blogs.

Phoenix Az

Technician Support-Managed work order cancellations, holds, and reschedules-Assisted with minor work order modifications -Assisted technicians with locating customer using Google Maps, MapQuest, and Bing Maps-Researched using Google SearchCustomer Support-Resolved tickets submitted by customer care regarding Field Services-Assisted customers with technician complaints-Skillfully handled escalations-Served as liaison between customer care and the local dispatch office-Administrative duties Awards & Recognition-Recognized by the Call Quality Team multiple times with the "Call of the Month Award"

Co-Host of show-Acted as Show Host when needed-Managed social media presence-Contacted potential guests-Scheduled guests-Performed weekly equipment checks with guests-Moderated listener chat during broadcast-Answered listener questions-Admiistrative duites

Phoenix, Arizona Area

-Received numerous awards for providing outstanding and advanced Tech Support for Android, Apple, and Blackberry mobile devices-Transfer contacts to a new device-Troubleshoot and Resolve System Issues-Back Up/Restore Data -Reseach solutions using Google, Apple Support, and proprietary knowledge base

Portland Or & Phoenix Az

Customer and Technical Support-Answered calls and emails to resolve customer concerns-Smart Phone Tech support for AARP members-Consistently #1 on team for quality and statistical metricsCall Quality-Chosen to assist in the creation of the Call Quality Team-Participated in and performed quality calibrations-Monitored and scored the Call Monitoring teamSenior Lead-Conducted Interviews-Performed New Hire Training -Managed a team of Lead CSRs-Reviewed and graded customer correspondence by Lead Team-Administrative duties

Greater Atlanta Area

Help Desk-Took calls from technicians needing support-Answered calls and emails from customers-Created trouble tickets

Suwanee, Ga

-Founded and ran daily shelter operations-Obtained 501(C)3 tax status-Applied for and received licensing from the GA Department of Agriculture-Ran weekly adoption events at Petsmart and Petco-Organized fundraising Events-Grant writing-Kept detailed records as required for both IRS and Department of Agriculture-Managed a staff of volunteers-Coordinated community education programs

General Business, Business Administration And Management, General, Graduate

Activities and Societies: Show Choir, Photography Club, Writers Club General Business

Cosmetology, Cosmetology/Cosmetologist, General

Activities and Societies: DECA Secretary, DECA Officer Cosmetology