Privia Health is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care. To learn more, visit www.PriviaHealth.com.* Proven track record of leading a high performance health concierge program, ensuring exceptional patient care and patient satisfaction, while maintaining quality standards and compliance* Responsible for the ongoing development and day-to-day operations of the Privia Premium health concierge service * Create and update necessary workflows, policies, and protocols consistent with a primary care concierge service* Ensure staff caseloads, coverage, and expectations are appropriate and adequate at all times* Conduct assessments with patients to identify health and wellness needs* Develop and maintain patient engagement and support strategies at a concierge level* Manage technology and services to maintain and grow the product line* Address quality assurance and quality improvement initiatives and concerns as they present through the PQN QAIP process* Actively manage provider and care center relations, expectations, and operations as it pertains to the program* Participate in recruitment and development of new and potential providers and care centers* Set, manage, and update program expectations, metrics, and KPI's on a regular basis* Conduct daily, monthly, and quarterly reports as it relates to the program* Work in conjunction with Privia's Virtual Health Clinic and Population Health Management to support patients, providers, and care centers on special projects and population health initiatives, including but not limited to conducting Annual Wellness Visits and Transitional Care Management visits

* Provided health coaching, health outreach, wellness education, disease education, and medical research* Conducted assessments to identify patient health and wellness needs* Provided targeted health education to patients*Assisted patients with finding appropriate providers and care solutions, and coordinated priority appointments* Developed and maintained patient engagement and support strategies at a concierge service level

* Provided telephonic nursing assessments and treatment recommendations using national telephonic triage protocols and nursing judgement.

* Responsible for utilizing a collaborative process to assess the medical needs of a claimant.* Served as a single point contact for all parties involved managing a case while planning, organizing, monitoring, and evaluating services provided to the claimant.* Identify return to work goals while promoting and coordinating a safe, cost-effective outcome.* Responsible for bill review for appropriateness as related to the claim.* Performed Utilization Review and Utilization Management.

* Worked on cases involving medical malpractice, personal injury, and litigation.* Conducted research, reviewed medical records, and prepared reports for legal cases.

* Management of entire nursing department in a long term, skilled care facility.* Provided Utilization Review for all skilled and Certified Managed Care patients.* Worked with Infection Control, Quality Assurance, and Staff Development.* Responsible for ensuring the facility was following CDC Guidelines, OSHA, State and Federal Regulations.* MDS Coordinator prior to promotion as Director of Nursing.