Kelli Ready Email & Phone Number

Townsville, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane, Australia

• Responsible for leading and managing the Land Transport Safety and Regulation Branch's Operational Policy team in the Heavy Vehicle Policy unit, to ensure that heavy vehicle policies, strategies and regulations are.
• Cultivate a team culture that supports, empowers and develops its individuals to reach their full potential within TMR.
• Lead, manage and coordinate the Operational Policy team to facilitate the safe and efficient movement of heavy vehicles on the Queensland road network, including development and evaluation of road manager heavy vehicle.
• Lead and manage technical heavy vehicle road infrastructure impact and access evaluation and training.
• Lead and champion organisational change initiatives to continually improve the performance of the Operational Policy team to deliver excellence in customer service.
• Manage and facilitate partnerships relating to heavy vehicle policy with internal and external stakeholders including, Queensland’s heavy vehicle industry, the National Heavy Vehicle Regulator, Local Government, and.

• (Secondment opportunity) Responsible and accountable for leading and managing the delivery of Client Service Delivery products and services throughout the region, and actively collaborating to build state-wide.
• Oversee, lead and manage the operations of Customer Service Centres within area of responsibility continually monitor performance standards and achievements of the centres and take action to ensure effective operations.
• Manage objectives, budget, resources, people capabilities and issues relevant to the client service delivery program and deliver specific regional outcomes as agreed with the Regional Director, General Manager.
• Develop and implement strategic and business plans to enable the integrated delivery of services throughout the region;
• Develop and maintain strategic alliances and effective relationships with internal and external stakeholders and clients to deliver viable outcomes for the community;
• Manage the service delivery aspects of the business within the region and work collaboratively with the Product Leadership team to achieve consistency in delivery policies, processes and performance requirements across.

South East Queensand Region, North

• Develop strategic and operational plans, establish internal and external networks and demonstrate confident, competent leadership skills. This role requires regular liaison with executive level external and internal.
• Leading Compliance functions across the state and providing high level advice, expertise and knowledge to the Regional Director about Compliance and heavy vehicle related matters.
• Leading and managing the delivery of Compliance services across diverse geographical areas. Develop, manage and maintain strong business relationships between industry, government agencies and internal/external.
• Leading the development of state-wide Compliance performance indicators and providing expert advice in developing and managing Customer Services Branch performance standards to meet departmental objectives;
• Actively collaborating with other Compliance Managers located across the state to maintain state-wide consistency in the delivery of compliance products, services and procedures. Lead, shape, drive and implement a.
• Leading change within a dynamic business environment influenced by legislation, constant policy and procedure reviews whilst developing innovative business solutions to product-specific transport issues. Leading newly.

Various roles: General duties / plain clothes/ Intelligence analyst

Graduate Cert, Public Policy Analysis

Graduate Certificate, Public Sector Management