Kelli Marsberg Email & Phone Number

Johannesburg, Gp, Za

South Africa

 Client care and Communication Policy Amendments Selling short-term insurance to new and existing clients Offering clients additional products and services for existing policies Objection handling Preparation of manual Certificate of Currency for financial institutions upon client request Client Liaison Client retention Warm transfers between departments Problem solving Processing client correspondence  Processing Adhoc payments Provide performance coaching to fellow team mates (selling and customer service) Attending training and/or development programmes  Working internal systems

 Call Centre duties, taking internet leads and assisting clients where needed. Selling of short-term insurance to new and existing clients Objection handling Customer service, assisting clients  Client communications Attending training and development programs

Pretoria Area, South Africa

* Sales* Marketing * Teamwork

 Data capturing Mobile phone intake for repairs  Problem solving Stock intake Customer service Client Liaison

Bachelor Of Commerce - Bcom, Human Resources Management And Services

o Finance for Non-financial Managers o Financial Accounting Principles, Concepts and Procedures o Introduction to Human Resource.

Bachelor Of Arts - Ba, Business Administration And Management, General

o Commercial Law, Macro o Commercial Law, Micro * o Economics, Micro o Practising Workplace English o Business Management, Micro o.

High School, Senior Certificate

• English • Afrikaans • Life Orientation • Mathematical Literacy • Business Studies • Tourism • Engineering, Graphics and Design