Kelli Semolini Email & Phone Number

Portugal

+ Internationalization and localization of Google’s products+ Natural language processing (NLP) and annotation tasks+ Quality testing and evaluation of Google’s products+ Identifying and fixing conflicts in reference documentation+ Creating documentation to describe and refine processes and project scopes+ Creating user's journeys for different areas of knowledge

+ Created/improved localization and content quality strategies for major clients in IT, e-commerce and HRa. Client-facing role to understand needs and wantsb. Provided thought leadership, identifying gaps and opportunities to improve quality and deliver better results+ Managed conflicts, identified communication gaps and improved client relations and retention+ Developed and implemented a quality program for a content marketing project that published 55 thousand articles in one… Show more + Created/improved localization and content quality strategies for major clients in IT, e-commerce and HRa. Client-facing role to understand needs and wantsb. Provided thought leadership, identifying gaps and opportunities to improve quality and deliver better results+ Managed conflicts, identified communication gaps and improved client relations and retention+ Developed and implemented a quality program for a content marketing project that published 55 thousand articles in one year in +20 languagesa. Managed the creation of Style Guides for each localeb. Worked with SEO and editorial teams to ensure SEO requirements and editorial guidelines reflected the client’s values and goals+ POC between client and five different vendors to achieve expected levels of quality+ Managed +150 professionals (vendors)a. Provided support, guidance, and trainingb. Resolved queries in a fast-changing environmentc. Prepared support documentationd. Organized delivery of new instructions in an extremely dynamic project to decrease uncertainty and miscommunication+ Onboarded and trained new professionalsa. Structured the onboarding process to allow monitoring of status, accountability of step owners, and data collection+ Facilitated communication between teams from different companies involved in the same workflow and client stakeholdersa. Trained leads to prepare and lead meetingsb. Facilitated Q&A session between client and vendors Show less

Brazil

Ran my own business until relocating to Europe. Managed a team of professionals, acquired and managed my own clients. Most clients were large global profit and non-profit organizations that expected work to be completed according to their highest standards under extreme time pressure.Noteworthy clients: World Bank, IMF, IDB, UN, JP Morgan, Mastercard, E&Y, PwCCorporate- Customer engagement: from customer acquisition to post-sale customer satisfaction - Marketing-… Show more Ran my own business until relocating to Europe. Managed a team of professionals, acquired and managed my own clients. Most clients were large global profit and non-profit organizations that expected work to be completed according to their highest standards under extreme time pressure.Noteworthy clients: World Bank, IMF, IDB, UN, JP Morgan, Mastercard, E&Y, PwCCorporate- Customer engagement: from customer acquisition to post-sale customer satisfaction - Marketing- Project managementLinguistic- Finding the right voice for each client- Being the liaison between translators/copywriters and the client's internal teams- Assessing and reporting on translation quality- Giving constructive feedback to translators- Maintaining translation assets (glossaries, TMs)- Finding creative solutions to fit every type of screen and being as gender-inclusive as possible- Having meetings to address issues and prevent future problems- Finding the right tone for each content type- Preparing materials to be a single source of truth (glossaries, style guides)- MQM model and other quality frameworks- Applying techniques to create accessible and diverse content Show less

São Carlos, Sao Paulo, Brazil

Teaching English to students ranging from 4 to 80 years old. Conversation, grammar, reading and listening skills. Technical English. Prep courses for TOEFL and TOEIC.

Bachelor'S Degree, Foreign Languages, Literatures, And Linguistics

Retour Interpreting Into English

A two-day course to improve delivery when interpreting into my B language. The trainer was Michelle Hof. January 21 and 22.

Hiit - High Intensity Interpreting Training

A one-week intensive course to improve interpreting skills. During the week, we interpret and receive feedback from our peers, trainers.

Retour Interpreting From Portuguese Into English

A two-day course in January, 2016 to improve delivery when working into my B language. The trainer was Matthew Perret.

Basic Training In Conference Interpretation, Conference Interpretation

A basic training in Conference Interpretation, with the basics of theory and lots of practice. Total of 237 hours.

Bachelor, Portuguese And English

Outsystems

Activities and Societies: Learning a new skill to provide future clients with a more complete experience - imagine having your application.

Development

Activities and Societies: OutSystems NextStep Semana do Programador 7x I've recently started learning to program using OutSystems. I.