Review/advise suppliers on best practices to maximize payment recovery from retailers for multiple types of deductions such as Logistic claims, Post Audit claims and Returns.Analyze and prepare documents on large volumes of purchase order, sales, and claims data.Analyze practices and advise process improvements.

Served as stakeholder in largest outsourced transformation in AP. Created process map for Goods For Retail (GFR) in nine processes. Streamlined processes in GFR to gain production efficiencies. Created training documentation for existing and new processes. Facilitated new supervisors to stand up shared services center. Created onboarding for new stores coming into center by creating PowerPoint presentations and presenting via WebEx. Managed team of six supervisors and 75-plus associates. Collaborated with senior leadership to create metrics, including production and quality standards. Developed training program for new hires working in Charlotte center in Accounts Payable process, including orientation and day-to-day process flow. Facilitated new hire training (classes up to 70 participants). Created documentation for processes with no existing process flow.

Established production and metrics for two new processes: centralized store and Accounts Payable compliance. Drove efficiencies for pilot program (Macro reporting and teamworks). Supervised team of 14+ associates, including senior workflow coordinators, through career development, one-on-one meetings, evaluation process, and “Coaching for Success.”Collaborated with varying levels of management to establish policies and procedure.Piloted centralized store, growing from 25 to 200 stores. Led creation of metrics.

Developed and maintained metrics to monitor and track progress for team. Assisted in road mapping processes for Puerto Rico, Amigo, dotcom, and warehouse. Developed training materials and presentations for team and leadership. Collaborated with peers to develop processes pertaining to regulated goods, center points, and other dispute functions. Engaged in meetings with internal and external customers to define and find solutions to ongoing issues as well as mitigate difficult conversations with escalated supplier issues. Managed team of 14+ associates, including senior workflow coordinators, through career development, one-on-one meetings, evaluation process, and “Coaching for Success.”

Played key role in developing efficiency format, increasing production from six weeks to two to three weeks by developing plans to better manage workload. Assisted training room in developing procedure manuals for warehouse disputes. Led team of eight to ten associates by developing research and organizational skills to maintain efficiency. Oversaw and managed escalated calls with internal or external customers in professional manner.

Maintained large backlog in conjunction to high-profile suppliers (average of 98% quality). Served as go-to person for job shadows, answering peers’ questions, and explaining processes to internal customers. Developed new process for researching Apple Computers, resulting in reduction of paper sent in. Acted as key person in setting Microsoft on tolerance and transitioning to paperless with quarterly settlements.

Ensured timely payment of invoices to suppliers. Participated in quarterly STAR inspections to ensure store ram efficiently and within corporate guidelines. Assigned duty of conducting new hire orientations as well as overseeing annual benefit deadlines. Supervised one to three associates in maintaining area in front of pharmacy, creating work schedule, and writing evaluations. Maintained high accuracy when processing cashier bags from daily sales. Changed self-check-out in timely manner and ensured systems remained available and error-free. Managed associates in achieving goals and complying with HR and safety guidelines. Implemented strategy by case counting boxes to create competitive environment to increase morale. Chosen as associate of month. Assisted Support Manager with nightly duties and trained several new associates.