TIA Certified Commercial Tire Service Technician

Project testing of new features for the green energy platformReviewed and evaluated quality of daily team activitiesUtilized extensive knowledge of PUCT regulations to resolve customer service escalations Served as administrator to integrate employees into emPower system, as well as new sales people, invoice groups, service providers, hours of operation and service providers Processed manual, online and rejected enrollmentsProcessed invoice releases, payment processing/balancing/deposits/NSF, verified remittance logs, deposit waivers and complaintsManaged alerts-(ex. Rejected Move Outs, Move In Un-executables, Missing Initial Meter Reads)Quality Assurance on customer invoices and lettersServed as a subject matter expert and escalation point for all team members and associates

High volume sales of mobile phones and mobile broadbandAssisted customers with activation of plans along with plan and feature issues as an indirect agent for all large mobile phone companies

Managed a staff of 19 employees which includes scheduling, performance evaluation, coaching, training, reviews and continuing certificationsResolved customer escalations in a supervisory roleResponsible for daily, monthly and quarterly budgets that were required to achieve