Kelli Thomas Email & Phone Number

Greenwood, In, Us

Indianapolis, Indiana, Us

- Continuing the role of a Customer Success Manager but within a Senior Role- Managing more accounts with higher CV- Maintaining leadership role as a Senior Rep

Indianapolis, Indiana, Us

- Taking a leadership role in a temporary new team structure while maintaining my role as Sr. CSM- Creating reports for my team- Conducting 1:1 meetings with my teammates- Holding Team Meetings and relaying important information from ELT- Helping teammates with every day questions, & brainstorming solutions to problems- Setting goals to achieve outside our KPIs

Indianapolis, Indiana, Us

- Managing 200+ Organizations within the Healthcare Industry (8+Million in CV)- Assisting Admins with integrating Board Management software for their Boards & Committees- Portal training for Board Members & Admins- Troubleshooting issues at hand- Completing Annual Reviews at renewal time- Assessing needs and presenting solutions- Completing Quarterly Business Reviews- Building Training Schedule for new hires in CS

Denver, Co, Us

Assuming same responsibilities as Client Success Manager II, along with the addition of the following responsibilities:- Managing Clients who advertise on Angi Leads (Previously known as HomeAdvisor)+ Angi Ads(Previously known as Angie's List)

Denver, Co, Us

Assuming same responsibilities as Client Success Manager II, along with the addition of the following responsibilities:- Work with new employees on developing a good skill set for their current role- Setting personal and business goals with a men-tee to work to achieve

Denver, Co, Us

- Manage over 700 active advertising accounts ranging from $3,600-$24K/ year- Build and maintain a working relationship with all clients - Problem solve for Clients in an effort to keep their ROI in line throughout the relationship- Communicate daily with clients regarding any issues they might have with their account- Optimize current advertising package while building pipeline of opportunities- Identify new advertising markets and propose products to serve them- Draw up contracts for advertising work and collect payments due- Process all correspondence and paperwork related to accounts- Build Ecommerce offers to help promote advertisers services- Work with Salesforce & Gainsight technology on a daily basis

Denver, Co, Us

Assuming same responsibilities as Client Success Manager II, along with the addition of the followingresponsibilities:- Providing guidance, instruction, direction and leadership to teammates daily- Making calls to escalated pros in order to help find a solution and maintain their business- Mentoring co-workers by setting personal goals and putting steps in place to achieve those goals- Creating incentives to help further productivity and positivity throughout the work place- Listen to feedback from teammates and provide solutions to any problems- Taking a managerial role, in the absence of the manager

Indianapolis, In, Us

Taking calls, signing up clients, mailing documents, following up with clients, and keeping spreadsheets up to date. Receptionist duties, forwarding calls, sorting mail, and greeting guests.