Kelli Wallace Email & Phone Number

Kansas City, Missouri Area

Creator of blog focusing on cooking, recipes, health and wellness, and lifestyle.Write all content, design logos, create and edit images for all posts.Collaborate with brands that align with our mission.Recipe developer.Content creator.

Sulphur Springs, Texas

Provide on-site and remote implementation expertise and support to customer base. Implement and configure Access’s suite of products at customer sites. Provide form and workflow analysis, and business solution recommendations to customers.• Analyze customer requirements, build form and process solutions, and install those solutions at customer sites, both on-site and remotely.• Work with customers and project managers to outline and complete complex projects, software and database migrations, and server migrations.• Conduct on-site and remote customer and internal employee training on Access products.• Consult with project manager and project team to establish appropriate implementation strategies.• Skilled at researching and resolving complex software and server issues as well as SQL database research and troubleshooting.• Troubleshooting HL7 interface related issues.• Work with development on product enhancements and testing.

Installed, implemented and configured Access’s suite of products remotely and at customer sites. Gave on-site and remote implementation expertise and support to customer base. Provided expertise on software, servers, SQL server, HL7 interfaces and business solution recommendations to customers and team members.• Team Lead from 2014 to 2018.• Worked on customer projects from install and build to testing and completion overseeing the technical side.• Analyzed customer requirements, determined software specifications and product solutions, and installed those solutions at customer sites, both on-site and remotely.• Conducted on-site and remote customer and internal employee training on Access products and processes.• Consulted with project manager and project team to establish appropriate implementation strategies.• Worked with development on product enhancements and testing.• Maintained and updated product and process documentation.• “Kelli has on numerous occasions stepped in to assist in difficult moments and has found solutions to challenges unidentified previously. She is always willing to tackle a problem and learn on the fly. She remains consistent under pressure and never waivers from her commitment to success.” – Manager, annual review, April 2016• “Kelli has been a one woman show for more than a year. She continues to be instrumental and the cornerstone of the Project Specialist group. Here work ethic and knowledge are second to none and can be counted on any time of day to complete any task in a timely, efficient manner. Her working demeanor with her coworkers is the reason so many rely on her skills and abilities to complete items.” – Manager, annual review, April 2016

Sulphur Springs, Texas

Provided primary end-user support for all Access products. Escalated issues to and interacted with second tier Support and/or Development in providing issue resolution for customers. Performed Quality Assurance testing of Development fix releases prior to customer installation.

Personal jeweler to hundreds of local customers, as well as a team leader and trainer helping people gain confidence in growing their business.

Personal jeweler to hundreds of local customers, as well as a team leader and trainer helping people gain confidence in growing their business.

-Provided clients with daily support and assistance-Worked on assignments of moderate to complex scope and resolved a wide range of issues-Interacted with multiple functional areas and led and/or coordinate projects among those areas on behalf of clients and/or Client Services-Identified client needs, developed client solutions, tracked and monitored issues, analyzed customer data, provided analysis, provided reports, and recommended implementing process and procedure improvements-Identified, analyzed, and documented business requirements for large scope and more complex projects

-Coordinated and managed 150 trade shows per year, including the European and Middle Eastern market.-Identified and researched trade shows and their marketing opportunities to determine their value for the company, and tracked trade show logistics in events database.-Communicated with various contacts to register the company, attendees, and order items for the booth, as well as coordinated shipping, staffing, travel, and lodging requirements for each event internally.-Managed expenses for each show and measured against budget.-Built and nurtured vendor & exhibit house relationships to coordinate booth shipment and construction, as well as made recommendations on process improvements.-Reported on trade show effectiveness based on internal feedback.

-Regularly followed up with contacts that are obtained via trade shows, conferences, web requests, and incoming calls by cultivating relationships to discover new accounts.-Answered prospect inquiries about the product’s functionality and capabilities by utilizing product knowledge verbally and in writing.-Interacted with domestic leads and solely handle international leads on the Direct Marketing team.-Results after more than four quarters in this position:--Awarded Perceptive Software Employee of the Month, October 2007.--Generated more than 350 sales leads while in position (highest for team).--Carried the heaviest workload at 827 working leads, 222 more than the next highest team member.--Produced on average 25% of the total sales leads out of 11 callers.

Ma, Art History

Bachelor Of Arts - Ba, Art History

Activities and Societies: Zeta Tau Alpha, Phi Beta Theta