Responsible for the establishment and execution of a long-term strategy to integrate key processes and systems across the Safeco and Personal Lines units.- Created the business case and associated multi-year road map for new products, focusing on increasing employee efficiency.- Directed agile team through the articulation and translation of the vision into product features, represented customer to the agile team throughout product design.- Collaborated with key stakeholders to build product backlogs, focusing on speed to market and delivering value to the business.- Established quality standards for delivery.

Led initiatives responsible for integrating key aspects of processes and systems for Safeco and Personal Lines Contact Centers and Underwriting units.- Created and executed a multi-year strategic road map supporting Contact Center technology (telephony, IVR, etc.) and task management tools. Collaborated with key business and IT resources to develop go-forward business strategy and corresponding technical platforms.- Prioritized product backlogs across the portfolio, identified and mitigated dependencies and risks.- Managed a team of Business Systems Analysts responsible for backlog management and requirements definition.

Managed portfolio of applications for Safeco's Contact Centers and Underwriting units; providing planning, development, and implementation of complex, cross-functional initiatives.- Planned and managed project portfolio; managed project activities to ensure delivery in support of established success measures.- Developed and implemented plans for project training, user acceptance testing, and communications.- Worked cross-functionally to remove roadblocks and proactively manage risks, issues, dependencies.

Directed the test strategy and plan for a broad portfolio of projects in Liberty Mutual's Commercial Insurance department.- Established and implemented the overall test strategy for the program.- Guided test automation strategies; designed, created and maintained test automation scripts.- Drove industry-leading best practices, tools, and techniques for testing.