Kelli Wise Email & Phone Number

Pennsylvania, United States

Responsible for mission-driven vision-casting, developing high-level program strategies, building and executing repeatable processes, improving end-to-end goal-aligned program experiences, determining organizational structure and talent needs, hiring and empowering specialized team members, identifying technology needs, and providing thought partnership within the education and online business coaching industries.Partners with digital course and membership creators to optimize their programs by developing and refining an engaging and cohesive customer journey; developing client feedback, data collection, and analysis processes; and recommending automation and technology opportunities to facilitate scalable growth.Provides 1-on-1 and small group business coaching and consulting centered on digital marketing and launch strategies for online program creators; developing and refining digital learning experiences, creating results-driven learning frameworks; identifying KPIs and reporting processes; as well as planning and executing effective hiring processes. Creates, refines, and delivers results-driven program content and processes in online membership portals to ensure engaging and inclusive experiences that support client success.Trains team members through process videos and project management software to consistently meet objectives and improve projects and processes based on continuous evaluations to ensure efficiency.Problem solves, clearly communicates, and collaborates effectively across the growth, operations, and fulfillment departments to support consistency and positive team dynamics.

Responsible for leading program creation and optimization initiatives for an 8-figure online business coaching membership serving over 2000 clients in a fast-paced start-up environment.Managed and optimized inclusive, cohesive, results-driven client membership experiences—including recommendations for an improved customer journey, creating client engagement strategies, designing membership management processes, and creating new membership content and learning tools as well as refining pre-existing trainings.Set goals, developed achievable timelines, and directed specialized team members from various departments for simultaneous program-related projects to maximize business growth and maintain smooth team operations.Engaged in strategic thought partnerships with both the CEO and as a member of the executive leadership team, meeting daily to ensure that the company’s initiatives consistently aligned with the mission and big picture vision. Managed and optimized membership site updates and improvements to facilitate smooth, consistent, and user-friendly client experiences.Developed diverse and inclusive client engagement strategies based on data tracking, feedback, and evidence-based research to continuously improve client outcomes.Trained team members through process videos and project management software to consistently meet objectives and improve projects and processes with ongoing evaluation to ensure efficiency.Problem-solved, clearly communicated, and collaborated effectively across the marketing, operations, customer support, and program departments to support the company’s continual growth.

Red Lion, Pennsylvania, United States

Responsible for designing and implementing curriculum, differentiating multimodal instruction for diverse learners, assessing students’ understanding, and communicating and collaborating with parents, colleagues, and administrators to support students’ academic success.Created and delivered professional development training workshops for colleagues, school districts, and literacy conferences.

Responsible for conducting skin care classes, open houses, team building, and managing all aspects of the consulting business including sales and marketing, inventory control, product presentation, customer service, bookkeeping, and tax preparation.Earned the designation of Team Leader and a Mary Kay career car within the first 6 months.

Master Of Education - Med, Literacy Specialist, Magna Cum Laude

Master Of Education - Med, Elementary Education And Teaching, Summa Cum Laude

Bachelor Of Arts - Ba, Youth Ministry & Theology, Magna Cum Laude