Kelli Cappuccio Email & Phone Number

Horsham, Pennsylvania

Ewing, Nj

Answered and documented inbound and outbound phone calls per day to ensure quality standards are met. Compiled student score reporting packets and sent to students and institutions. Processed orders for test materials for institutions. Respond to emails from students and test centers.

Morrisville Pa

Planned and implemented a series of biweekly teen programsManaged and analyzed all social media pagesExecuted Science in the Summer programCreated all fliers and advertisements for the libraryIncreased foot traffic through the library by 5 percent

Altoona, Pa

Developed and designed the layout of a websiteDesigned a site map to provide guidanceCollaborated in the success of a local company web design effortPromoted awareness of local preservation activitiesCollaborated with a faculty supervisor to develop and create content on a WordPress website

Participated in sales support and preparing merchandise to be ready to be on the sales floor.Assisted customers in finding products best for their needs. Upheld company and brand standards.Contributed to a high performance team while providing excellent customer service.Promoted brand awareness and knowledge of products in the store.

Answered inbound phone calls per day and processed transactions to send students their AP testing scores. Answered questions from students, parents, teachers and AP coordinators and provided information.Corrected computer errors on student score reports.Assisted a team that hand scored student score sheets verifying efficiency.

Bachelor’S Degree, Accounting

Bachelor Of Science (B.S.), Business, Senior