Kelli Carlin Email & Phone Number

Phoenix, Az, Us

Scottsdale, Arizona, United States

Subject matter expert, internal support for CX specialists, taking over emails/calls for policy coverage changes or in-depth coverage questions, resolve complex problems and assist with difficult customer escalations.Project based, training/learning development - created brand new training material for new-hires and tenured specialists.Owner of creating and maintaining internal resources - curated formal knowledge database, set forth QA guidelines for resources and knowledge management processes.

Scottsdale, Arizona, United States

Continue to provide superior customer care with positive interactions and service via email.

Provide superior customer care by surprising and delighting Lemonade customers with positive interactions and service via phone and email for their insurance needs.

Phoenix, Arizona, United States

In this role I assist participants with their 401(k) needs. Individuals call in when they need help setting up their initial profile or discussing options for loans or other disbursements. I am there to make sure their accounts are in good standing and they better understand financial options they have available.

In this role I photograph and edit product images for listing on Amazon. I am responsible for producing and maintaining A+ Content for Amazon Listings and Storefront that stay consistent to our brand guidelines while also elevating our listings for potential customers to get a closer look at the product. I create and manage advertisements (Sponsored Products and Sponsored Brands, Headline Search Ads, Product Display Ads) for products on Amazon.Technologies: Canon DSLR, Photoshop, Illustrator, Amazon SellerCentral, Teikametrics, Flywheel

Glendale, Az

While working here, I was responsible for training employees how to run the front of the cafe. From busing and ensuring the dining room was as clean as possible to running the cashiers and interacting with the customers. I made sure Panera standards were maintained. I also began training as a Catering Coordinator and assisted in the process from start to finish for anyone who needed catering.

Scottsdale, Az

In the role of Jr Web Developer I assisted with creating wireframes, prototyping, and static HTML website development and maintenance. While working from PSD comps provided by design team, I helped to create responsive websites and email campaigns. Technologies Used: HTLM5, CSS3, SASS, Susy Grid, MailChimp, Wordpress, and Adobe Creative SuiteClients: Alumalight, ASU, Fiesta Bowl, PB Bell

Scottsdale, Arizona

As a Jr. Account Manager I assisted other Account Managers in strategically leading the client service, project management, and production efforts for key accounts. As a team, we would strategize and manage client campaigns including: digital marketing, rebranding, SEO, website design and development, video production, and marketing collateral. My responsibilities included building, maintaining, and fostering client relationships, maintaining projects SOW and production schedules, and regularly communicating with clients about new or current campaigns. Clients: Alumalight, Carrington College, Dial, Fiesta Bowl, Pieology, WorldatWork

Phoenix, Arizona Area

In this role, I assisted the head photographer at multiple weddings and family photoshoots. I would hold reflectors and extra props, assist in arranging groups of people for specific shots, culling images for editing, and help in set up and tear down of extra equipment.

During the summer months, I was responsible for capturing all the fun and excitement from our week long programs. This included photographing groups and activities and filming highlights throughout the week. I would take the content and put together a video to showcase all the events from the week.

Phoenix, Az

In this position I assisted students and faculty when they are unable to perform a task on a Grand Canyon University website. From something as simple as a password reset or as complex as introducing a new platform, I ensured the customer ended their call on a good note and with all conflicts resolved.