Kelli Close Email & Phone Number

Des Moines Metropolitan Area

Detroit, Michigan, United States

Managed and supported a portfolio of client accounts, from small businesses to enterprise clients.Maintained clear and consistent communication with clients to identify their marketing needs.Collaborated with internal agency team to create a marketing strategy supportive of the client’s goals, desired results, budget, and timeline.Presented marketing strategy proposals to clients.Maintained strong client relationships and lead ongoing activities related to their strategy.Provided consistent results, ROI and feedback to drive the goals and objectives of their strategy.

Twinsburg, Ohio

Created annual marketing strategy for Technoform N.A.’s suite of thermal break solutions for window and curtainwall systems.Developed and managed annual marketing budget in the range of $300K-500K.Coordinated event marketing: trade shows, customer/partner events, architecture forums.Collaborated with our internal team and external resources to create content, creative, demand generation, public relations, research and marketing needs that supported our marketing strategy.Provided feedback, report results, and ROI to drive the goals and objectives of our strategy.Developed case studies with our value proposition story in the commercial construction industry.Represented North America on the Technoform Global Brand Team – we oversaw and managed our company’s brand consistency across all global offices on 5 continents. I lead my global colleagues in marketing and brand communication instruction and guidance, while being the liaison to my North American operations team.

Hudson, Ohio

New business developmentSales callsClient relationshipsOperations management

Hudson, Ohio

Created 31 standard operating procedure manuals for the finishing and packaging of decorative garden planter products manufactured by Tusco Products, Inc.Created master spreadsheet with weight & dimensions of all products and packaging, along with formulas to calculate cubic feet of product in single package, as well as cubic feet of complete shipping pallet of packaged product.

Streetsboro, Ohio

Established relationships and communicated with distributors and retailers (clients).Communicated with end consumers via website inquiries and incoming phone calls.Supported the Director of Sales and Sales Reps.Maintained organization of finished goods warehouse and created space for new product and colors.Entered client orders into order management software system.Managed order management software to reflect correct product, pricing and client information.Managed inventory in software system to ensure its accuracy.Oversaw the progress of order fulfillment in shipping department, to ensure orders were completed and shipped in a timely manner.Processed invoices for shipped orders and forwarded to clients.Generated daily sales and invoice reports.Obtain new product packaging.Maintained inventory of existing product packaging, and reordered from vendor when necessary.Obtained freight prices from truck & rail carriers to US and Canada, and scheduled shipments of orders.Generated packing slips from software system for outgoing orders.Managed complete catalog of products on Amazon.com.

Denver, Co

Presented payroll products and services of Paychex to final decision makers of small businessesProspected for new business via telephone, networking groups, cold calls and current client visits Visited potential and current referral sources and attended networking events to secure referrals to end user presentationsDelivered excellent customer service and expedited the resolution of customer problems or complaints

Westminster, Co

Acquired new customers via telephone presentationsCold called web based leads as well as pitched inbound sales callsManaged lead system online via web-based site SugarCRMAssisted marketing team to generate new business via various avenues: radio, print, social media, etc.

Denver, Co

Maintained a sales territory of south and west Denver metro area with a revenue base of $500k.Cold called in person to acquire new businessSold a portfolio of fundraising programs to private and public schools, non-profit/community organizations and corporate accounts.Established and maintained loyal relationships with clients.Conducted sales presentations to large/small groups, and performed kick-off assemblies to school audiences.

Supported sales team at presentations and meetings, and obtained new accounts.Coordinated schedule for temporary customer service representatives during the Summer Vacation sales program in Denver, and ensured the program ran smoothly.Assisted sales team by creating marketing pieces, mailings, flyers, etc.Assisted Area Operations Manager with ordering supplies, sample products, marketing materials, etc., for our region, as well as assisted with any other operational issues.

Denver, Colorado, United States

Created, formatted and produced 5 yearly publications for Denver and Colorado Springs markets.Compiled, managed and organized company database, contractual files and menu and photo layout informationEvaluated merchant contracts from sales team for accuracy and legality.Assisted sales team with customer service issues and client communication.

Compiled and composed layout and content for monthly news publication for client distribution.Created forms, brochures, and other documents for company employees and clients.Developed company website with outside consultants and maintained content.Researched and solved client problems as a customer service department representative.

Coordinated billing for Columbia Health Clinics.Corresponded with patient and insurance contacts via mail, fax and telephone.