Kelli Crawford Email & Phone Number

Green Valley, AZ, US

Green Valley, Arizona, United States

United States

Collaborated with all levels within the organization to understand their needs and engage to perform the best results. Liason between the Sales Operation team and Production Management to offer support through every step of the loan process. Builds complex data reporting. Collaborates with the Office Administrator to plan and manage team building projects.

• Built Strong Customer relationships by developing the ability to listen carefully and pay attention to the details of the customer issues in order to communicate this to the service technicians verbally and through.
• Headed the loaner car department and formulated a standard for excellent customer experience by creating a systemized checklist. This reduced loss of revenue from damage to the vehicles and saved the customer time from.

• Second point of contact from sales leads generated through Home Depot as an external vendor. Trained incoming employees on excellent habits of telephone etiquette and use of the scheduling system.
• Supported and helped close the sale of a prospective customer by making over 100 outbound calls per day, communicating additional avenues of financing and service offered by the company.

• Processed healthcare claims, managing multiple accounts while maintaining the highest standards of confidentiality according to HIPAA law. Performed research to respond to inquiries and interpret policy provisions to.
• Maintained quick turn-around on customer inquiries, resulting in multiple customer service awards.
• Through thorough examination of claim submissions, prevented non eligible pay outs and unnecessary customer complaints.
• Promoted from Claims Administrator to Processor within the first 6 months of employment.