Kellics Delali Gati is a highly confident & diligent Bank Relationship Officer, Banker & Relationship Management Expert and proactive professional with seven years of working experience in Banking & Finance, Investment, Sales and Insurance. His focus within this industry has been on new business development,client relationship management, Sales and exceptional talent analytics.Prior to joining Fidelity Bank Ghana in 2018, Kellics worked with Standard Chartered Bank Ghana and Max International. He holds academic certificates in MBA Finance and BSC in Banking & Finance from Central University, Certificate in Basic Financial Planning from International Institute of Research & Wealth Management ( IIRWM ), Customer Relationship Management from Precept Advisory Ltd, Certificate in Sales training from Prudential Elite Africa in Brazil, Certificate in Communication strategy and public speaking from Ghana Institute of Journalism. The Investment Funds Institute of Canada (IFIC) - IFSE Candidate (ID NO: 2313843).Achievements:• Actively drove branch sales objectives and maintained excellent customer relationship, marketing and management leading to revenue growth by 78% on the Nungua branch balance sheet & income statement in 2023.• Worked with Fidelity Bank Nungua branch Team to be the best performing branch out of twelve Branches in Accra East Sector in 2022.• Grew the branch portfolio revenue on balance sheet and income statement by 65% in 2022.• Increased the branch revenue on balance sheet and income statement by 53% in 2021.• Ultimate consistent winner in Insurance & Bancassurance awards for four consecutive years (2019, 2020, 2021, 2022) and being selected as part of the top ten best sales person in 2023 while supporting team members in achieving and surpassing sales goals.• There was a 75% increase in client retention rate after one year of role assumption.• Client satisfaction improvement scores shot up by 68% reflecting the success of personalized service and enhanced communication.• Revenue growth by 78% at the branch due to increased client loyalty and uptake of new financial products.• Consistent positive client feedback from several key clients for a proactive and personalised approach to relationship management.• Client feedback initiative program to gather insights on service satisfaction, pain points, and areas for improvement. this involves conducting quarterly surveys.• Consistently met and surpassed sales targets across various areas including Loans, Deposits, Trade, Insurance & Bancassurance and investment.