Kelli Dykstra Email & Phone Number

Greater Grand Rapids, Michigan Area

(BHHSMI acquired SVG Real Estate Firm in 2015) Support the family of companies: Berkshire Hathaway HomeServices Michigan Real Estate, Northern Indiana Real Estate, Tomie Raines REALTORS, and Executive Realty. Works cross functionally with various departments and executive leadership to create and coordinate company operational tasks, proposals, projects, and procedures. Experience with a multi-layered operational structure including corporate, regional, and office levels as well company owned core service providers.Actively involved in creating systems to successfully run operations for a multi-state company with over 40 offices. Creates, collaborates, and/or implements initiatives as well as tracks and reports adoption and success of such projects. Frequently presents and trains on new operational procedures.Initiatives expanded from overhauling agent onboarding experience; establishing complete agent training platform; replacing company communication system; restructuring, training, and reporting procedures to work with government entities, etc..Created client & agent feedback platforms, operational process, & trending reports to improve companies internal & customer facing systems.Manages an extremely active calendar of appointments providing meeting preparation materials with accurate information, data, & talking points. Routinely plan & effectively execute a variety company events including crafting content, presentations, logistics, communication, contracts, etc.. including large multi-city ceremonies; company conventions; office meetings, company conferences, & additional corporate functions. Regularly works with vendors & accounts payable to provide goods & services for company needed for operations.Creates several ad hoc reports as needed to provide valuable transactional or operational information.

Greater Grand Rapids, Michigan Area

Steve Volkers Group of Keller Williams became their own brokerage of SVG Real Estate Firm in February 2014.Builds, implements, and manages systems for sellers, buyers, lead generation, database management, information management, and back-office support. Responsible for financial systems, including maintaining the books, paying the bills, handling payroll, assuring the collection and distribution of commissions, maintaining the budget, tax preparation, and generating financial reports.Creates and maintains an operations manual that documents all systems and standards.Coordinates the purchase, installation, and maintenance of all office equipment.Accountable for all additional administrative team members.

Assisted the Owner/CEO (Executive) in managing his time and talent. Managed an extremely active calendar of appointments. Scheduled all appointments and sent agendas to meeting attendees. Planned, coordinated, and ensured schedules are followed and respected.Updated Executive’s contacts including personal, client, and facility contacts. Followed up on contacts made by Executive and support the cultivation of ongoing relationships.Composed and prepared confidential correspondences to clients and business associates from the Executive and ensured that the Executive followed through on commitments made. Accurately sent emails from the Executive to business associates internally.Communicated directly and on behalf of the Executive. Answered all calls to Executive’s office, screened messages and communicated messages accurately; handling any requests personally whenever possible.Scheduled all recurring appointments providing meeting preparation materials with information, data, and talking points. Created and circulated agendas and meeting materials. Attended meetings to take minutes and track follow through.Maintained files in an organized fashion and retrieved document as requested at any time.Arranged travel arrangements, itineraries, and agendas including flight, car, hotel and dinners. Provided start-of-day and end-of-day reports to communicate the progress of tasks, meetings, travel arrangements and office matters. Completed Executive expense reports.Updated Executive’s presentation materials for various industry events ensuring that all information is current and accurate.Provide administrative support for personal matters such as charitable giving & finances, appointments, and personal travel.

Greater Grand Rapids, Michigan Area

Responsible for providing assistance to the Regional Director of Marketing and Marketing Managers in the development of competitive intelligence in the assigned region. Actively and consistently supported all efforts to simplify and enhance the customer experience. Coordinated the collections and analyzation of data across the region. Collected and analyzed data to evaluate the impact of competition on the business. Provided customer activity analyses and the impact competition may have on subscriber growth, migration trending, churn trending, etc. Responsible for ad hoc reports that were requested by Region or Corporate Marketing. Assisted the Marketing Managers with analysis of local marketing expense, rates, channel lineups, invoices, and local marketing inventory.