Kellie Birkett Email and Phone Number

• Supply chain performance target focus on backorders, estimated ship dates, SSP, past due schedules, inventory and turns.• Executed schedule adjustments through collaboration, order min/mult, EOQs, lost or misdirected shipments, transportation/FOM issues, ASN issues, E/C level or material code changes, backorder escalation, and all other supplier issues impacting performance targets.• Increased Confirmation Rate from 13% to 47% • Consistently resolved grief within 5 days • Fielded product Group/Purchasing/Marketing and Dealer inquiries.• Aftermarket Service Parts representative in Enterprise Control Towers providing requirements for urgent part numbers. Successfully removed 2 suppliers from the Enterprise Control Tower process.• Reduced Past Ship not in Transit by $2M. • Executed monthly Supplier Shipping Performance Process and improved Supplier Shipping Performance from 60% to 74% in 10 months.• Reduced overall dealer back orders by $6.8M• Consistently updated 95% of Parts Viz tasks within 7 days exceeding the Parts Viz response rate goal of 90%• Project participation: Various employee engagement projects; Supplier time project; Ship Day of the week project• System application experience: Power BI, Partsviz (Sales Force), ODL, Log Net, Antares, EDS, SAP, MRC, TOCS, Microsoft Suite

• Field in-coming customer service calls. • Provide excellent customer service and solutions to all inquiries to ensure prompt order fulfillment.• Responsible for multiple dealer accounts• Locate parts and expedite to fill customer orders to ensure no down machines• Team collaboration• System application experience: Antares, SPM production sites, OMP, Partsviz (Sales Force), Power BI, Microsoft suite, Microsoft Dynamic • Project participation: Alternate carrier project; OM-GPS project

• Responsible for the prompt and accurate research and entry of all Accounts Payable invoices and issues as well as assisting with Account Receivable duties when necessary.• Manager coverage during vacation keeping Accounts Receivables current. • Met important deadlines regarding high dollar Accounts Payable transactions.

• Responsible for prompt and accurate billing logistic transactions in accordance to established policy, procedures, and customer specific requirements.• Manager responsibilities as needed.

• Hire, coach and develop cashiers to ensure excellent and accurate customer service.• Provide maintenance to cash registers.• Expedite price checks.• Verify cashier schedules.• Verify cash drawer, cash strips and cash increases.• Run register and clear carts in the lot to ensure proper customer flow.• VOA (voice of associate) committee

• Provide efficient customer service. • Maintain a multi-line switchboard.• Greeted all employees and visitors daily.• Assist in all areas of administrative work; including but not limited to data entry, reception duties and file organization.• Assist with Accounts Receivable, HR, and payroll duties. Sole person responsible for Accounts Payable.• Assistant to Executive