Dedicated customer service professional with 30 years of experience providing exceptional support to clients, customers, and operations within a corporate setting. Known for a collaborative approach and an upbeat, cheerful outlook, with a proven ability to build relationships across various industries. Highly motivated to enhance customer satisfaction and contribute to organizational success. Articulate, purposeful, and enthusiastic about fostering partnerships and driving business growth.EXPERIENCEGEICO; 2017-2024Claims Adjuster• Processed insurance claims, ensuring coverage and the cause of loss were inline. Managed 30 to 70 calls per day.• Complied with policy terms, state regulations, and effectively explained policy language to insureds.• Daily communication with Insureds, repair facilities, and via phone, email, and written correspondence to provide status and request additional documentation as needed.• Conducted challenging conversations with utmost professionalism and composure, maintaining a positive and calm demeanor in high-stress situations.Ajilon/AppleOne; 2016-2017 Administrative Assistant• Organized and maintained files with a strong focus on accuracy, confidentiality, and compliance with organizational standards.• Delivered excellent customer service while answering calls, addressing inquiries, and efficiently directing customers to the appropriate department.• Provided comprehensive administrative support to the executive team, including managing calendars, scheduling meetings, and preparing reports.Flagler Hospital; 2013-2016Information Technology Coordinator• Managed inventory and coordinated equipment repairs while handling Help Desk calls, ensuring minimal downtime and prompt resolution of issues.• Led project management efforts for a cafeteria pricing change and process improvement initiative, driving operational efficiency and cost savings.• Organized and facilitated meetings including preparing agendas and minutes, to support the hospital's implementation of new processes.• Provided executive support to the Chief Information Officer and Chief Technology Officer, managing tasks such as payroll processing, calendar coordination, travel arrangements, and catering orders.
Listed skills include Process Improvement, Proposal Writing, Vendor Management, Management, and 34 others.
