Directed the day-to-day supervision of individuals responsible for the management, maintenance, and disposition of Real Estate Owned (REO) properties; adhered to client, investor, and jurisdictional guidelines. Developed, lead and oversaw repair projects and work order contract agreements throughout the United States valued in excess of $600 million annually; paramount in the creation of the Wells Fargo Repair Team; developing policies and procedures, hiring and providing extensive complex training to a staff of 50+. Lead the hiring, coaching, developing, mentoring and supervising Repair Analysts (construction subject matter experts that review bids for appropriateness of requested repairs and pricing, and recommend repair alternatives, when appropriate ) and Repair Coordinators (engage vendors regarding bids, progress, quality, timeliness of work, and invoicing).Managed staff acquisition, salary modifications/adjustments, personnel reviews, corrective actions, discipline, training, and team recognition. Determined market values of repairs on residential properties based on geographical locations and necessity; preserving the values of US neighborhoods through responsible management, maintenance and disposition of REO properties; ensure compliance with Wells Fargo, investor, legal, business policies, risk and regulatory requirements. Ensured quality customer service is provided to internal/external customers; completes monthly quality assurance (QA) reviews based on discovered findings or inconsistencies; document objectives and verify compliance with quality and standard of work. Analyzed and identified issues related to effectiveness, efficiency and productivity; develop action plans, goals, and objectives to resolve problems and make improvements; implement operational, servicing and documentation procedures, methods, and work systems.

Provided work direction and leadership to a team of Repair Coordinators and Analysts, ensuring the team’s work was timely and accurate while upholding a high level of customer service. Managed personnel issues and addressed escalated repair issues for staff, agents, and vendors; negotiated and determined viable solutions to resolve critical issues. Managed a portfolio of low to high value assets/properties with a repaired marketing strategy to ensure repair bids and inspections are received within a specified timeframe to improve marketability and shorten days on market for Real Estate Owned (REO) foreclosures while in compliance with company policies and government regulations. Oversaw functions related to repairing, rehabilitation, and/or preserving (REO) properties in all 50 states and US territories; Provides support in accurate preparation and issuance of work order repair contracts for property preservation and community development. Completed daily/weekly/monthly reports to track individual and team production, performance and property volume; provides additional staffing recommendations or system enhancement solutions when change or improvements are needed. Assess and prevent risk in daily operations.Provided new hire/ongoing training for existing team members to maintain and enhance the overall strategic plan for the repair process and provide updates as the business model changes to meet the need of the ever changing Market.Managed team business travel arrangements and participates in quarterly business travel to other Wells Fargo Home Mortgage locations across the country and completes expense reports as needed.

Analyzed and reviewed bids and inspections from real estate agents throughout the U.S. to rehabilitate Real Estate Owned (REO) properties, renovation projects and property preservation.Prepared and presented briefings to Senior Management on repair processes; provided training on the repair coordination process to Wells Fargo Team Members and Managers.Reviewed real estate portfolio assets from a repair perspective and determined feasibility for repair and rehabilitation based on bids, valuations and inspection results; monitored and utilized onsite reports to assist in managing high volume portfolios to achieve maximum results; drafted and awarded work order repair contract documents for complex repair projects across the U.S.Prepared, edited, and distributed reports and analysis for department personnel; identified solutions to recognize efficiency in the analytical process and implemented positive changes.

Managed the leisure travel program for military and civilian personnel assigned to Fort Detrick, Maryland; evaluated and determined customer’s needs. Created an itinerary based on customer’s needs. Followed through to ensure customer met the deadline established by the travel vendor.Maintained a monthly ticket inventory ranging in value from $40,000.00 - $65,000.00; ensured money and inventory was secure, prepared Daily Activity Reports (DARs) without errors, and performed internal control procedures according to Army regulations; Collected, processed, and maintained customer’s and vendor’s payment records.Collaborated with area installation travel managers to improve ticket/travel opportunities and better business practices; Cruise Line International Association (CLIA) certified and completed other travel agent training requirements. Kept abreast of travel industry trends and places of interest to better serve our customers.Responsible for managing the office in accordance with Department of the Army AR215, MARKS, local policies and Standard Operating Procedures.

Maintained spreadsheet report for openings within Child & Youth Services (CYS); responsible for maintaining, compiling, and updating critical daily CYS waiting lists per directives on priority for care status; distributed child development informational material to incoming Soldiers and Families and verified all documentation essential for obtaining child care slot was completed in accordance with current Army and Department of Defense regulations.Prepared briefings for CYS Director and staff; utilized charts and developed reports for CYS program; assisted customers with completing forms and program counseling for enrollment and registration in all CYS programs using RecTrac; created CYS Identification cards for all registered.Provided administrative and logistical support for CYS Welcome Center/ACS office; responsible for payroll and time and attendance for 20+ staff; completed internal memorandums using current regulatory guidance and staffing accordingly. Prepared purchase request contracts, coordinated and managed the service and supply functions of the CYS Office; maintained all supply orders utilizing an IMPAC credit card and completed monthly reports required for having a credit card; Purchased items in adherence to approved budget.Developed and updated standard operating procedures for CYS staff and established internal policies to comply with regulatory guidance; responsible for correspondence preparation utilizing current administrative guidance.Maintained and filed personnel and youth records, files, and additional confidential information; kept Youth Center Director’s calendar and responsible for preparing official travel orders as needed in accordance with Army regulations.Collected, processed, and sent invoices; maintained payment records utilizing RecTrac; created Installation-wide advertisements and fliers for circulation throughout the community ; prepared payroll and time and attendance for 20+ staff.