Kellie Cook

Kellie Cook Email and Phone Number

Dubuque, IA, US
Kellie Cook's Location
Bellevue, Iowa, United States, United States
About Kellie Cook

As a tenure marketing analyst at Dupaco Community Credit Union I have used data to identify opportunities to market to members, improve the business and meet the needs of stakeholders. I have strong project management skills and the ability to plan marketing campaigns and projects from start to finish by backing into dates, estimating resources, and creating timelines. I have created and activated audiences within multiple marketing technologies, and I am confident creating and interpreting reporting to make decisions or recommend changes. I can make naïve predictions using historical data and make recommendations for goals. I have experienced multiple technology implementations including Touche Analyzer MCIF, Marquis MCIF, Voice of the Customer Medallia, Salesforce Marketing Cloud, Salesforce Personalization Studio and Salesforce Intelligence. My journey as a marketing analyst has provided me with the expertise to understand marketing data and to connect marketing data to enterprise data for more robust analysis. In the beginning of my career, I did everything from writing letters, designing the emails and creating the segments to eventually being primarily focused on the technology, segmentation and reporting. I am a natural leader with strong communication skills, listening skills, the ability to empathize and strong problem solving skills.

Kellie Cook's Current Company Details
The Well Yoga Dubuque

The Well Yoga Dubuque

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Founder
Dubuque, IA, US
Kellie Cook Work Experience Details
  • The Well Yoga Dubuque
    Founder
    The Well Yoga Dubuque
    Dubuque, Ia, Us
  • Dupaco Community Credit Union
    Marketing Technology Manager
    Dupaco Community Credit Union Aug 2023 - Present
    Dubuque, Iowa, United States
    I am responsible for marketing data architecture, marketing automation, and marketing business intelligence visualizations. I ensure the marketing team has access to the data needed to properly segment Dupaco members for content that helps them build a life worth loving to ensure a brighter community for all.
  • Dupaco Community Credit Union
    Data Marketing Analyst
    Dupaco Community Credit Union Apr 2014 - Oct 2023
    Dubuque, Iowa Area
    At Dupaco, I implement and maintain triggered marketing communications to members. I work closely with the data architect to ensure we have the correct fields for setting up queries. Also, I use Power Bi to build reports for daily monitoring and reporting to leadership. I also manage our member survey platform and perform a quarterly analysis on the results. Dupaco is a credit union—a financial co-operative. That means the more good things we do for our members, the better off all members are. We offer a lot of the same things a bank does: loans, savings & checking accounts, debit & credit cards, financial advice, investments & insurance – but we're so not a bank (read more about our differences).At Dupaco, our members are owners, not customers. When we help our members save money – with a savings account, lower loan rates, fewer service fees, low-cost insurance, the list goes on – we help grow the whole credit union.As a part of Dupaco, I strive to not only provide offers for our members, but also deepen the member's relationship through ongoing communication and education. I strongly believe that properly educating our youth will keep the credit union movement strong for years to come.
  • B-1 Yoga
    Tier 1 Certified Baptiste Leader
    B-1 Yoga Jun 2019 - Present
    Dubuque, Iowa Area
    Instruct students through a powerful Baptiste yoga practice using the practices and techniques of Baptiste Yoga.
  • Ignite Power Yoga Studio
    Tier 1 Certified Baptiste Yoga Leader
    Ignite Power Yoga Studio Oct 2016 - May 2019
    Dubuque, Iowa
    Instructed over 400 hours of Baptiste inspired power yoga, beginner yoga, YOD (Yoga + HIIT), and yoga workshops.
  • Ibm
    Audit And Compliance Focal
    Ibm Oct 2011 - Apr 2014
    Dubuque, Iowa Area
    • Advise team regarding IBM audit and control procedures • Observe and obtain data from all relevant sources • Analyze and process data using Microsoft Excel • Make decisions and problem solve • Keep up to date technically through continual education • Analyze information and use logic to address work related issues and problems • Manage completion of required processes through work with local and global service delivery teams • Analyze customer technical requirements • Apply audit standards • Apply client strategy and planning
  • Ws Live, Llc
    Supervisor
    Ws Live, Llc Apr 2009 - Oct 2011
    Dubuque, Iowa Area
    • Trained and coached a team of 10 inbound customer service agents • Revived failing team with new ideas, therefore, strengthening the relationship with the client • Took disciplinary action to address performance problems • Conducted annual employee performance reviews • Recruited and hired staff members • Communicated team performance to the client and worked directly with the client during calibration sessions • Performed daily and weekly reports to track employee performance and hours • Received excellence award after my first year as supervisor
  • Ws Live, Llc
    Customer Service Representative
    Ws Live, Llc Jan 2005 - Apr 2009
    Dubuque, Iowa Area
    • Conferred with customers by telephone or email to provide information about products or to obtain details of complaints. • Managed customer expectations and made recommendations in order to resolve complaints. • Referred unresolved customer grievances to designated departments for further investigation • Used customer relation management software to keep records of customer interactions and transactions • Promoted to team lead and finally supervisor as a result of shown leadership skills and the ability to retain knowledge of process’s and information.

Kellie Cook Skills

Microsoft Excel Customer Service Marketing Microsoft Office Microsoft Word Management Powerpoint Outlook Sales Data Analysis Research Data Warehousing Yoga

Kellie Cook Education Details

Frequently Asked Questions about Kellie Cook

What company does Kellie Cook work for?

Kellie Cook works for The Well Yoga Dubuque

What is Kellie Cook's role at the current company?

Kellie Cook's current role is Founder.

What is Kellie Cook's email address?

Kellie Cook's email address is ro****@****hoo.com

What is Kellie Cook's direct phone number?

Kellie Cook's direct phone number is +156359*****

What schools did Kellie Cook attend?

Kellie Cook attended University Of Dubuque.

What are some of Kellie Cook's interests?

Kellie Cook has interest in Children, Economic Empowerment, Education, Environment, Animal Welfare, Health.

What skills is Kellie Cook known for?

Kellie Cook has skills like Microsoft Excel, Customer Service, Marketing, Microsoft Office, Microsoft Word, Management, Powerpoint, Outlook, Sales, Data Analysis, Research, Data Warehousing.

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