• Managed customer relations with a 98% success rate•Coordinate office functions that focus on computerized scheduling, insurance billing including electronic billing,reimbursements, collections, accounts receivable/accounts payable, patient records• Responsible for approximately $200,000+ per month in accounts receivable, maintained a 99% AR rate throughout• Prepare weekly/monthly financial reports• Act as Patient Coordinator with responsibilities such as conducting consultations including patient education on procedures (pre operative through post operative), preparing and explaining financial statements, coordinate scheduling between surgery center-physician-patient-nursing staff-anesthesiologist, and ensure safety procedures are effective and compliant such as medication/vitamin restrictions, EKG/CBC evaluations preformed and cleared, and post operative care confirmed• Exclusively responsible for successfully converting an entire practice (consisting of 4 surgeons, 2 physician’s assistants, and 3 businesses) from antiquated systems such as paper billing to advanced systems like electronic billing. Acted as only point of contact for creating contracts between practice and insurance providers which increased insurance reimbursement and decrease reimbursement time• Entrusted with creating, updating, implementing, and modifying practices and systems to improve office functions, coordinate communication and increase revenue

• Manage the responsibilities and expectations of both employees and volunteers• Coordinate and plan overseas event for 50+ attendees and multiple local events for 100+ attendees• Design marketing material • Serve as the primary point of contact for all vendors and attendees

• Administrate admission interviews and counsel prospective enrollees/students• Ongoing personalized monitoring and counseling to maximize student performance and goal achievement• Entrusted to create and implement a new tracking system for financial and academic progress which was implemented throughout division • Acknowledged by Regional Vice President quarter after quarter for exceeding expectations in student progression

• Coordinate all marketing and business development efforts, resulting in quarter-over quarter increases in patients visits; 17% in Q4 2010; 13% in Q1 2011.• Responsible for diagnosis and procedure coding and billing for medical insurance reimbursement for 25+ insurers with disparate claims requirements • Maintain the lowest percentage error for all practices for electronic claims submission• Manage Accounts Payable and Receivable • Create agendas and run bi-weekly doctor/staff meetings • Promoted from receptionist to Assistant Practice Manager within two months on the job

• Manage, interview, and hire all employees, more than doubling staff during my tenure, from 4 to 9 stylists and therapists • Facilitate AP/AR and payroll functions• Schedule and maintain all stylists and independent contractors calendar • Maintain and purchase $5K+/month inventory • Maintain positive, professional, and ethical relationships with all contractors and product representatives • Head educator of salon products for multiple beauty lines, planned curriculum and coordinated training workshops and style/technique classes that increased post-training sales by 5-7%• Coordinate and plan non-profit events for 250+ attendees, which included securing sponsorship, hiring staff, organizing vendors, authoring contracts, marketing, setup/tear down, and charitable relations. • Coordinate for-profit quarterly events including fashion shows and product parties

• Manage, coach, and counsel new employees while in training• Progressed from banquet server to head bartender• Coordinate events including weddings, banquets, golf tournaments, balls/galas, with responsibilities from vision through execution, including menus, music, staffing, delegation, issue resolution.