Kellie Devries Email & Phone Number

Grand Rapids, Michigan, United States

The Client Service Team supports the Showroom Team, Homeowners, Project Managers, Designers, and other various professionals. It is our job to consistently troubleshoot the various situations that arise. The situations come to us via in-person interactions, phone calls, and emails. Situations can be as simple as tracking the status of an order or placing showroom selections on order. They can get as detailed determining warranty and service solutions for previous or current orders, or tracking down items that are few and far between. My role currently has me answering an average of 40 calls a day from the various homeowners and professionals across the state of Michigan, while researching and following up on the phone calls, and taking care of tasks that are asked of me by my Showroom Team.

Grand Rapids, Michigan, United States

My role as the Showroom Coordinator at Ferguson allows me to interact with a wide variety of professions and clients. It is my job to greet clients coming for appointments scheduled with the Sales Consultants. Part of the greeting also requires me to enforce the showroom COVID protocols. Some clients come through without appointments. It is my job to direct them accordingly. Besides greeting the clients, I will also schedule new appointments via a phone call or email. This requires that I ask for details regarding the project so that the consultants can best help the clients. Behind the scenes, is a fantastic team that also assists the consultants further the process. Part of my role is to also assist this team with various entry tasks, or research on product availability.

I began my time with JCPenney in the Window Department. My role was to assist customers who came into the store with their window treatments questions and needs. As time went on, and the company evolved, my expertise has grown to include knowledge with our online ordering process, returns, customer service in most departments.

Greater Grand Rapids, Michigan Area

As the Showroom Manager, it is my job to ensure that clients are immediately connected with the appropriate resources and team members. I am also responsible for maintaining the look and feel of the newly renovated showroom.

East Lansing, Michigan

During my time as the Design Intern with the Planning and Projects Office, I was able to be involved in a wide variety of projects and tasks. Many of these tasks required communication with facilities and vendors. Other tasks included keeping the design library up-to-date, scheduling meetings with reps and dealers, as well as checking the completion status of ongoing projects.

Chicago, Illinois

During my time at Mary Cook Associates, I was able to observe and assist with a variety of ongoing model home projects. Along with two other interns, we reorganized and maintained the materials library. We also selected material palettes for potential future projects. We put together working plans for the designers to be able to use when they were on site. Finally, we were able to put together a variety of specification and product documents for the designers and end users.

Greater Grand Rapids, Michigan Area

I started during the summer as a Student Ambassador for New Student Orientation. During the school year I began working in the the Admissions and Enrollment Office. Both of these positions required me to assist students in navigating campus, selecting their courses, and Blackboard to successfully get through their time at Grand Rapids Community College.

Bachelor Of Arts - Ba, Interior Design

Activities and Societies: Interior Design Student Organization - Student Member - Board Member - IIDA -Student Rep // Cru (Campus Crusade.

Education record

High School Diploma