Kellie Dunlap Email & Phone Number

Doral, Florida, United States

Gary, Indiana

Manage 5 person meter shop in testing new and old meters, refurbishing meters, warehousing and inventory. Purchase the gas meters for company staying within set budget.

Gary In

Provide leadership, direction and performance coaching to the front line workforce. Facilitate effective two way communication, especially between front line workers. Coach employees for proper work performance including productivity, safety and quality to meet and exceed customer satisfaction. Actively manage the development, training and evaluation of front line workers to improve individual and team performance. Monitor pending work to ensure compliance metrics are consistantly met. Required 24 hour standby rotation.

Merrillville, In

• Provide customer service support for all incoming calls to the customer contact center – including but not limited to research, data entry, verification and assuring accuracy of customer account information and customer satisfaction.• Assigns the daily scheduled activities of all field employees for field work based upon workload requests and manpower availability for the Northwest Indiana territory. • Prioritizes and assigns daily work orders to optimize utilization of resources. • Monitors work throughout the day, and reprioritized and reassigns work as necessary to properly manage overtime. • Works with schedulers to ensure the appropriate prioritization and routing of daily work.• Manages the backlog of undated and filler work that needs to get done.• Directs and instructs personnel to respond to emergency orders and facility locates to ensure compliance is attained. • Field calls from the Call Center and perform the necessary follow up for customer inquiries and complaints. • Communicates with mobile workforce, field operations, revenue and recovery and all others that may apply to ensure a collaborative and effective link.• Perform crew adjustments on resource constraints such as employee call outs and notify supervisor of employee call offs.• Reschedules work (if needed) and ensures that customers are informed of the updated status.

Nipsco..Gary In

Planned and dispatched 3 mobile mechanics to do mechanical repairs on trucks at vendors and trucks rented by customers. Dispatched 5 transfer drivers to go to remote dealers and pick up trucks due for preventative maintenance. Supervised 2 office personal in data entry and filing.

Mayport Fl

Four years in US Navy, electrical school, warehouse

Medical/Health Management And Clinical Assistant/Specialist, 4.0

Education record

Basic education classes