Kellie Durose, Psm Email & Phone Number

Stratford, On, Ca

I help clients with essential business services, helping them reduce expenses by an average of 28%. I work with them to analyze their current business expenses, present expense reduction recommendations, negotiate pricing with vendors, and correct billing errors, all resulting in reduced costs and a better bottom line. Essentially I help businesses keep their profit!My services are completely risk-free - if no savings are found, there is no cost! My only fee is sharing in the savings I'm able to find. My clients range in size and industry and virtually every business can benefit from Schooley Mitchell's expertise, data, and personnel in each cost area.My services include:- Delivering objective advice and analysis to ensure you are receiving exactly what your business needs, at the best price, and not paying for services you don’t need or use.- Ongoing optimization of 14+ business service categories, such as telecom, merchant services, SaaS, small package shipping, waste, supplies, fuel, and more.- Identifying billing errors and recovering and resolving errors with the vendor.- Project management needs analysis and technology recommendations.- Assisting with hardware upgrades and installs, office relocation, and network integration.

La Cañada Flintridge, California, Us

Austin, Texas, Us

Led a team of 20 remote employees with 4 direct reports focused on revenue operations and business operations for a start-up real estate technology company. The team was the glue for the entire organization connecting Sales, Marketing, Finance, Engineering, Product, and Legal. The team was responsible for sales enablement, Salesforce, sales strategy, procurement, engineering operations, data science and analytics, and call center operations.• Led the coordinated launch of a new customer incentive offering, resulting in a 7% increase in lead-to-list conversion• Led revamp of all customer support, inside sales, account manager, and relationship manager SOPs, resulting in reduction of average call time from 8 minutes to 4 minutes, increase in NPS scores by 34%, and increase in close rate by 23%.• Responsible for sales compensation redesign, resulting in increase in agent retention by 15% and decrease in compensation expense by 12%.

Austin, Texas, Us

Expanded my role to include revenue operations as well as business operations while continuing to manage procurement and play an advisory role in data privacy. Was promoted to Vice President four months later.• Reduced scheduling time by 50% and increased appointment conversions with enterprise partners by 25% by leading a team to integrate Calendly to Salesforce for sales appointment scheduling.• Increased top of funnel conversion through migration of telephony from Zoom Phone to Salesforce Lightning Dialer, increasing Inside Sales Team’s outbound dials by 75% and connection rate by 38%, which resulted in a 26% lift in leads-to-appointment.

Austin, Texas, Us

Expanded on my data strategy role by taking on all procurement responsibilities including establishing a procurement process and organization, focusing more holistically on privacy, compliance, and security, while continuing to negotiate and develop vendor relationships not only for data but for other external tools and services.• Built the company’s procurement department, creating a company-wide vendor and contract database and expenditure process. • Reviewed and rationalized current vendor spend, renegotiating contracts to save the company over $2 million dollars annually.

Austin, Texas, Us

Started at REX as the head of all internal and external data for the company. Provide organization, security, and compliance around existing data and expanded access to data through process, acquisition, and licensing to provide a better customer experience as well as to increase product, analytics, and data science capabilities.• Built a company-wide data catalog, resulting in the increased usage of data in product development, reporting and analytics, and sales and marketing strategies.• Implemented CCPA policies and procedures prior to legislation enactment and monitored and maintained policies internally.

Beverly Hills, California, Us

Culver City, Ca, Us

Leader of data services and business intelligence solutions including reporting and analytics, master data management, and data strategies and procurement.

Culver City, Ca, Us

Program manager of internal and external solutions in support of the International Television Sales and Distribution department.

Culver City, Ca, Us

Project manager of a suite of intellectual property management systems.

Culver City, Ca, Us

Process owner for company-wide SAP ECC financial solution. Analyzed SAP Global Support’s master data management process and implemented process improvements including client interaction models, approval procedures, and automated request tools.

Worldwide, Oo

Staffed on projects at various clients, implementing SAP financials and providing strategic direction on processes and configuration.

Dublin 2, Ie

Staffed on projects at various clients, implementing SAP financials and providing strategic direction on processes and configuration.